Systems Support Administrator - US

Pearson; Atlanta (GA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Systems Administrator to join their dynamic team. This role is primarily remote, with occasional in-person attendance, and involves managing IT services for educational institutions. The ideal candidate will possess strong technical skills in Microsoft Azure, Windows administration, and Google Workspace, alongside excellent customer service abilities. This position offers the chance to work in a supportive environment that values diversity and inclusion, where your contributions will directly impact the learning experiences of students across the nation. If you are ready to take your career to the next level in a forward-thinking organization, this opportunity is perfect for you.

Benefits

Remote Work Setup

Company Provided Laptops

Flexible Work Hours

Professional Development Opportunities

Qualifications

• 3+ years of experience in systems administration in large enterprise environments.
• Experience managing and troubleshooting Windows and Azure environments.

Responsibilities

• Provide technical support and solutions for school staff and student technology.
• Administer and troubleshoot various IT services and applications.

Skills

Microsoft Azure

Windows Administration

Google Workspace

Networking Services

Powershell Scripting

Customer Service Skills

Troubleshooting

Education

Bachelor's Degree in Computer Science

Tools

Microsoft Endpoint Manager

Active Directory

SQL Server

IIS Web Servers

Job description

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Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore Maryland, to join our team managing School IT Services for our nationwide customers. Candidates should have practical experience supporting and administering various IT services. We seek someone with hands-on experience who can manage and execute tasks in a highly technical environment. Professional customer service skills and independent troubleshooting are essential.

This position is 95% remote work, with 5% in-person attendance for events, school visits, or office work as needed. Employees must have suitable remote work setups, adhering to company policies regarding home office standards.

Equipment provided by the company:

• 2 Primary Laptops and up to 10 test devices/peripherals
• 4 External Monitors
• Additional hardware for supporting multiple primary devices and test equipment

Equipment to be provided by the employee:

• Headset (required)
• Keyboard (required)
• Mouse (required)

Overall Responsibilities

• Provide technical support, solutions deployment, and ongoing maintenance of school staff and student technology and applications
• Assist with escalated support issues, resolving customer problems using troubleshooting techniques
• Manage and troubleshoot Windows (workstation and server), ChromeOS, ChromeOS Flex, Apple iPads, and printers
• Administer and troubleshoot Google Workspace, Microsoft 365, and Azure environments
• Configure devices for staff and students, ensuring access to necessary tools
• Build, deploy, and maintain servers (domain controllers, file/print, web, Linux, SharePoint, DNS/DHCP)
• Gather and evaluate application functions based on customer needs
• Mentor Service Desk teams
• Serve as primary escalation point, managing tickets and communication
• Prioritize and complete tasks across projects
• Participate in conference calls, gather requirements, and collaborate on solutions
• Create and follow standard procedures and document knowledge base
• Perform other duties as assigned

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure (365, Entra ID, Exchange, SharePoint, VMs)
• Microsoft Endpoint Manager (Intune, Autopilot)
• On-Prem Active Directory (Users, Groups, Policies)
• Windows Workstation and Server Administration (Windows 10, 11, Server 2016/2019/2022)
• Microsoft SQL, Google Cloud Directory Sync, Google Workspace, Google Voice, Chrome Management
• Hardware/Software Configuration and Troubleshooting
• Networking services (DNS, DHCP, SMTP, SFTP)
• IIS Web Servers, Multifunction Printers, Powershell scripting

Knowledge includes operational support, troubleshooting, provisioning, design, installation, configuration, administration, and maintenance.

Experience and Requirements

• Bachelor’s degree in computer science or equivalent experience
• At least 3 years in systems administration or similar in large enterprise environments
• Availability for on-call, evening, and weekend work as needed
• Ability to work remotely in a secure, distraction-free environment with broadband
• Strong communication, organization, and multitasking skills
• Customer-focused, flexible, team-oriented, and detail-oriented

Who We Are

At Pearson, our purpose is to help people realize their potential through learning. We are committed to diversity and inclusion and are an Equal Opportunity Employer. Qualified candidates will be considered regardless of race, ethnicity, religion, gender, sexual orientation, age, or disability. For accommodations, contact [e-mail].

Job details: Technology, Virtual Learning, Full-time, Remote, Req ID: 19419