Systems Support Administrator - US

Pearson; Harrisburg (Dauphin County); Remote; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a Systems Support Administrator to join their dynamic team. This role focuses on managing IT services for educational institutions, ensuring seamless technology integration for staff and students. You will provide technical support, troubleshoot issues, and mentor service desk teams while working primarily from home. The ideal candidate will possess strong technical skills, particularly in systems administration and cloud services, and will thrive in a fast-paced, collaborative environment. If you are passionate about technology and education, this opportunity is perfect for you.

Benefits

Flexible Work Hours

Remote Work Opportunities

Professional Development Programs

Health and Wellness Programs

Qualifications

• Minimum 3 years in systems administration in a large enterprise environment.
• Strong communication and multitasking skills required.

Responsibilities

• Provide technical support and solutions for school staff and student technology.
• Administer and troubleshoot various operating systems and applications.

Skills

Microsoft Azure

Windows Server

Active Directory

SQL

Powershell scripting

Technical Support

Customer Service

Troubleshooting

Remote Work Capabilities

Education

Bachelor's degree in Computer Science

Tools

Microsoft Endpoint Manager

Google Workspace

Google Cloud Directory Sync

SharePoint

Virtual Machines

Job description

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Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join our team managing School IT Services for our nationwide customers. Candidates should have practical experience in supporting and administering various IT services. We seek someone with hands-on experience and the ability to manage and "get things done" in a highly technical environment. Professional customer service skills and independent troubleshooting are essential.

This position will be 95% work from home, with 5% in person for events, school visits, or office work. Employees must have appropriate remote work capabilities, including adherence to home office policies regarding privacy, technology, and equipment standards.

Equipment Provided

• 2 Primary Laptops and up to 10 test devices/peripherals
• 4 External Monitors
• Additional hardware for supporting multiple primary computers and test devices

Equipment to be Provided by Employee

• Headset
• Keyboard
• Mouse

Overall Responsibilities

• Provide technical support and solutions, including planning, configuration, implementation, upgrades, and maintenance of school staff and student technology and applications.
• Assist with escalated support issues, troubleshooting, and daily technical tasks for internal and external customers.
• Administer and troubleshoot Windows, ChromeOS, ChromeOS Flex, Apple iPads, and printers.
• Manage apps on Google Workspace, Microsoft 365, and Azure.
• Configure devices for staff and students, ensuring access to necessary tools.
• Build, deploy, and maintain servers and services, including domain controllers, web servers, Linux, SharePoint, DNS/DHCP.
• Gather, evaluate, and assess application functions related to customer needs.
• Mentor Service Desk teams and serve as primary escalation point.
• Track tickets, prioritize tasks, and participate in stakeholder calls.
• Collaborate on projects, document processes, and contribute to knowledge bases.
• Perform other duties as assigned.

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure, Entra ID, Exchange, SharePoint, Virtual Machines.
• Knowledge of Microsoft Endpoint Manager, Active Directory, Windows Server, SQL.
• Familiarity with Google Cloud Directory Sync, Google Workspace, Google Voice, Chrome Management.
• Hardware/software troubleshooting, DNS, DHCP, SMTP, SFTP, IIS, print devices, Powershell scripting.

Experience and Requirements

• Bachelor’s degree in computer science or equivalent experience.
• Minimum 3 years in systems administration in a large enterprise environment.
• Availability for on-call, evenings, weekends, and critical outages.
• Strong communication, organization, multitasking, and remote work capabilities.
• Broadband at home and a distraction-free environment.

Who We Are

At Pearson, our purpose is to help people realize their potential through learning. We believe every learning opportunity is a personal breakthrough. We are Pearson, the world's lifelong learning company. Learn more about us at We are Pearson.

Pearson is an Equal Opportunity Employer and E-Verify participant. We consider all qualified applicants without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran status, disability, or other protected groups. We seek to include veterans and individuals with disabilities.

If you require accommodations due to a disability, please email [e-mail].

Job Details

• Category: TECHNOLOGY
• Organization: Virtual Learning
• Schedule: FULL TIME
• Workplace: Remote
• Req ID: 19607