Systems Support Administrator - US

Pearson; Indianapolis (IN); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Systems Support Administrator to join their dynamic team. This role offers the opportunity to work predominantly remotely while providing essential IT support for educational institutions across the nation. You will play a crucial role in managing technology services, troubleshooting complex issues, and ensuring seamless operations for both staff and students. The ideal candidate will possess strong technical skills, a passion for customer service, and the ability to thrive in a fast-paced environment. If you're looking to make a meaningful impact in the realm of virtual learning, this position is perfect for you.

Benefits

Company-provided laptops

Flexible work schedule

Remote work opportunities

Professional development

Diversity and inclusion initiatives

Qualifications

• 3+ years in systems administration or similar in a large enterprise.
• Experience with hardware/software configuration and troubleshooting.

Responsibilities

• Provide technical support and manage school staff and student technology.
• Administer and troubleshoot various operating systems and applications.

Skills

Microsoft Azure

Windows Server

SQL

Active Directory

Google Workspace

PowerShell scripting

Customer Service

Troubleshooting

Education

Bachelor's degree in Computer Science

Tools

Microsoft Endpoint Manager

Google Cloud Directory Sync

Chrome Management

Job description

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Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join our team managing School IT Services for customers nationwide. Candidates should have practical experience supporting and administering various IT services. We seek someone with hands-on experience and the ability to manage and 'get things done' in a highly technical environment. Professional customer service skills and independent troubleshooting capabilities are essential.

This position will be 95% remote work, with 5% in-person attendance for events, school visits, or office work at the local Pearson location. Employees must have the means to work remotely, adhering to home office policies regarding privacy, technology, and equipment standards.

Company-provided equipment includes:

• 2 Primary Laptops and up to 10 test devices/peripherals
• 4 External Monitors
• Additional hardware for supporting multiple computers and test devices

Employees need to provide:

• Headset
• Keyboard
• Mouse

Overall Responsibilities

• Provide technical support, solutions planning, configuration, implementation, upgrades, maintenance, and day-to-day management of school staff and student technology and applications.
• Assist with escalated support issues, resolving customer problems using proven troubleshooting techniques.
• Troubleshoot daily technical issues for internal and external customers.
• Administer and troubleshoot Windows, ChromeOS, ChromeOS Flex, Apple iPads, printers, and apps on Google Workspace, Microsoft 365, and Azure.
• Configure devices for staff and students, ensuring access to tools and resources.
• Build, deploy, and maintain servers including domain controllers, file and print servers, web servers, Linux, SharePoint, DNS/DHCP.
• Gather, evaluate, and assess application functions related to customer needs.
• Mentor Service Desk teams supporting customers.
• Act as primary escalation point, managing requests via ticketing systems, email, IM, or in person.
• Prioritize, communicate, and complete tasks across multiple projects.
• Participate in conference calls, gather requirements, and collaborate on projects.
• Create and follow standard processes and procedures; maintain a knowledge base.
• Perform other duties as assigned.

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure, Entra ID, Exchange, SharePoint, Virtual Machines.
• Microsoft Endpoint Manager (Intune, Autopilot), Active Directory, Windows Server, SQL.
• Google Cloud Directory Sync, Google Workspace for Education, Google Voice, Chrome Management.
• Hardware/software configuration, troubleshooting, DNS, DHCP, SMTP, SFTP, IIS, print devices, PowerShell scripting.

Knowledge includes operational support, troubleshooting, provisioning, design, installation, configuration, administration, and maintenance.

Experience and Requirements

• Bachelor’s degree in computer science or equivalent experience.
• Minimum 3 years in systems administration or similar in a large enterprise.
• Availability for on-call, evenings, weekends, and critical outages.
• Ability to understand and integrate technology in diverse environments.
• Strong planning, prioritization, and organization skills.
• Excellent communication skills; ability to work independently and as part of a team.
• Flexibility, attention to detail, customer focus, and ability to work remotely with a secure environment.

Who We Are

At Pearson, our purpose is to help people realize their potential through learning. We are committed to diversity and equal opportunity. For accommodations, contact [e-mail].

Job details: Technology, Virtual Learning, Full-time, Remote, Req ID: 19419.