Systems Support Administrator - US

Pearson; Concord (NH); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Systems Support Administrator to join their dynamic team. This role, primarily remote, focuses on managing IT services for educational institutions across the nation. Ideal candidates will have hands-on experience in systems administration, technical support, and troubleshooting various IT services. You'll be responsible for ensuring smooth operation of technology for staff and students, while also mentoring service desk teams. This is a fantastic opportunity to contribute to a mission-driven organization dedicated to fostering learning and potential in diverse communities.

Benefits

Company-provided laptops

Flexible work environment

Health benefits

Professional development opportunities

Qualifications

• 3+ years in systems administration within a large enterprise.
• Experience with hardware/software configuration and troubleshooting.

Responsibilities

• Provide technical support for school staff and student technology.
• Administer and troubleshoot Google Workspace and Microsoft 365 environments.

Skills

Technical Support

Troubleshooting

Microsoft Azure

Windows Server

Google Workspace

Active Directory

Powershell Scripting

Customer Service

Education

Bachelor’s degree in Computer Science

Tools

Microsoft Endpoint Manager

SQL

Google Cloud Directory Sync

SharePoint

Job description

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Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join our team managing School IT Services for customers nationwide. Candidates should have practical experience supporting and administering various IT services, with a strong emphasis on hands-on technical skills and the ability to manage tasks independently in a highly technical environment. Professional customer service skills and troubleshooting capabilities are essential.

This position is primarily remote (95%), with occasional in-person attendance required for events, school visits, or specific office tasks. Employees must have the appropriate home office setup, adhering to company policies regarding privacy, technology, and equipment standards.

Equipment provided by the company includes:

• 2 primary laptops and up to 10 test devices/peripherals
• 4 external monitors
• Additional hardware supporting multiple primary computers and test devices

Equipment to be provided by the employee includes:

• Headset (required)
• Keyboard (required)
• Mouse (required)

Overall Responsibilities

• Provide technical support and solutions, including planning, configuration, deployment, and maintenance of school staff and student technology and applications.
• Assist with escalated technical support issues, resolving customer problems using troubleshooting techniques.
• Manage and troubleshoot Windows, ChromeOS, Chromebooks, Apple iPads, and printers.
• Administer and troubleshoot Google Workspace, Microsoft 365, and Azure environments.
• Configure devices for staff and students, ensuring access to necessary tools.
• Build, deploy, and maintain servers and services such as domain controllers, web servers, Linux, SharePoint, DNS/DHCP.
• Gather and evaluate application functions based on customer needs.
• Mentor Service Desk teams and serve as primary escalation point.
• Track tickets, prioritize tasks, participate in conference calls, and document processes.
• Contribute to knowledge base and perform other duties as assigned.

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure, Entra ID, Exchange, SharePoint, Virtual Machines.
• Proficiency with Microsoft Endpoint Manager, Active Directory, Windows Server, SQL.
• Knowledge of Google Cloud Directory Sync, Google Workspace, Google Voice, Chrome Management.
• Hardware/software configuration, troubleshooting, DNS, DHCP, SMTP, SFTP, IIS, print devices, Powershell scripting.

Experience and Requirements

• Bachelor’s degree in computer science or equivalent experience.
• At least 3 years in systems administration in a large enterprise environment.
• Availability for on-call, evening, weekend work, and 24/7 critical system support.
• Strong communication, organization, multitasking, and customer service skills.
• Ability to work remotely in a secure, distraction-free environment with broadband access.

Who We Are

At Pearson, our purpose is to help people realize their potential through learning. We are committed to diversity, equity, and inclusion, and we welcome qualified candidates from all backgrounds. For accommodations, contact [e-mail].

This role is part of Pearson’s Virtual Learning organization, full-time, remote-based, with the Req ID: 19419.