Systems Support Administrator - US

Pearson; Boston (MA); Remote; USD 60,000 - 90,000; Full time

Job summary

An innovative company is seeking a Systems Support Administrator to provide exceptional technical support and solutions for educational technology. This role involves managing various IT services, troubleshooting issues, and supporting both staff and students in a dynamic environment. With a strong focus on customer service and technical capabilities, you will work primarily remotely, ensuring efficient operations across multiple platforms. Join a forward-thinking team dedicated to empowering learners and fostering a diverse and inclusive workplace. This position offers the opportunity to make a significant impact in the education sector while enjoying the flexibility of remote work.

Benefits

Flexible Remote Work

Professional Development Opportunities

Health and Wellness Programs

Employee Assistance Programs

Qualifications

• 3+ years of experience in systems administration in a large enterprise.
• Bachelor's degree in computer science or equivalent experience.

Responsibilities

• Provide technical support for school staff and student technology.
• Administer and troubleshoot Windows, ChromeOS, and Apple devices.
• Manage Google Workspace and Microsoft 365 environments.

Skills

Technical Support

Troubleshooting

Microsoft Azure

Active Directory

Google Workspace

Windows Server

Powershell Scripting

Communication Skills

Education

Bachelor's Degree in Computer Science

Tools

Microsoft Endpoint Manager

Google Cloud Directory Sync

Virtual Machines

SharePoint

Job description

Join to apply for the Systems Support Administrator - US role at Pearson

Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join our team managing School IT Services for customers nationwide. Candidates should have practical experience in supporting and administering various IT services. We seek someone with hands-on experience and the ability to manage and execute tasks in a highly technical environment. Professional customer service skills and independent troubleshooting capabilities are essential.

Work Environment & Equipment

This position is primarily remote (95%), with 5% in-person attendance required for events, school visits, or office work. Employees must have the means to work remotely, adhering to home office policies regarding privacy, technology, and equipment.

The company will provide the following equipment:

• 2 Primary Laptops and up to 10 test devices/peripherals
• 4 External Monitors
• Additional hardware as needed

Employees must provide:

• Headset
• Keyboard
• Mouse

Overall Responsibilities

• Provide technical support and solutions, managing school staff and student technology and applications
• Assist with escalated support issues, troubleshooting, and daily technical tasks
• Administer and troubleshoot Windows, ChromeOS, ChromeOS Flex, Apple iPads, and printers
• Manage Google Workspace, Microsoft 365, and Azure environments
• Configure devices for staff and students
• Build and maintain servers and services, including domain controllers, web servers, Linux, SharePoint, DNS/DHCP
• Gather and evaluate application needs
• Mentor Service Desk teams
• Handle support requests via ticketing systems and other channels
• Prioritize and complete tasks across multiple projects
• Participate in meetings, gather requirements, and collaborate effectively
• Create and maintain documentation and knowledge bases

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure, Entra ID, Exchange, SharePoint, Virtual Machines
• Knowledge of Microsoft Endpoint Manager, Active Directory, Windows Server and Workstation OS
• Experience with Google Cloud Directory Sync, Google Workspace, Google Voice, Chrome Management
• Hardware/software troubleshooting, DNS, DHCP, SMTP, SFTP, IIS, Print Devices, Powershell scripting

Experience and Requirements

• Bachelor’s degree in computer science or equivalent experience
• At least 3 years in systems administration in a large enterprise
• Availability for on-call, evenings, weekends, and critical outages
• Strong communication, organization, and multitasking skills
• Ability to work remotely in a secure, distraction-free environment

Who We Are

At Pearson, we aim to help people realize their potential through learning. We are committed to diversity, equity, and inclusion, and are an equal opportunity employer. For accommodations, contact [e-mail].