Systems Support Administrator - US

Pearson; Raleigh (NC); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative organization is seeking a Systems Support Administrator to manage and support IT services for educational institutions across the country. This primarily remote role requires a skilled professional with hands-on experience in troubleshooting and administering various IT environments. Candidates will engage in planning, design, and implementation of technology solutions while providing exceptional customer service. Join a team dedicated to fostering learning and development, where your contributions will directly impact the educational experience of students nationwide. If you are passionate about technology and education, this opportunity is for you.

Benefits

2 Primary Laptops

4 External Monitors

Flexible Work Schedule

Remote Work Setup Support

Qualifications

• 3+ years of experience in systems administration in a large enterprise.
• Strong communication and multitasking skills required.

Responsibilities

• Provide technical support for school technology and applications.
• Manage and troubleshoot various operating systems and devices.
• Mentor Service Desk teams and track support tickets.

Skills

Technical Support

Troubleshooting

Customer Service

Windows Administration

Google Workspace

Microsoft 365

Azure Management

Hardware Configuration

Education

Bachelor's in Computer Science

Tools

Microsoft Azure

Active Directory

SQL Server

Google Cloud Directory Sync

Powershell

Job description

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Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore, Maryland, to join our team managing School IT Services for customers nationwide. Candidates should have practical experience in supporting and administering various IT services. We seek someone with hands-on experience and the ability to manage and resolve issues effectively in a highly technical environment. Professional customer service skills and independent troubleshooting are essential.

This position is primarily remote (95%), with 5% in-person attendance required for events, school visits, or working from the Pearson office. Employees must have suitable remote work setups, adhering to company policies on privacy, technology, and equipment standards.

The company provides the following equipment:

• 2 Primary Laptops and up to 10 test devices/peripherals
• 4 External Monitors
• Additional hardware for supporting multiple primary devices

Employees need to provide:

• Headset (required)
• Keyboard (required)
• Mouse (required)

Overall Responsibilities

• Provide technical support, including planning, design, configuration, implementation, upgrades, and maintenance of school technology and applications
• Assist with escalated support issues, resolving customer problems using proven troubleshooting techniques
• Manage and troubleshoot Windows, ChromeOS, Chromebooks, Apple iPads, and printers
• Administer and troubleshoot Google Workspace, Microsoft 365, and Azure environments
• Configure devices for staff and students, ensuring access to necessary tools
• Build, deploy, and maintain servers and various services (domain controllers, web, Linux, SharePoint, DNS/DHCP)
• Gather and assess application functions related to customer needs
• Mentor Service Desk teams and act as primary escalation point
• Track and manage support tickets across multiple systems
• Participate in meetings, gather requirements, and collaborate on projects
• Create and document standard processes and maintain knowledge bases
• Perform other duties as assigned

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure, Entra ID, Exchange, SharePoint, Virtual Machines
• Microsoft Endpoint Manager, Active Directory, Windows Server, SQL
• Google Cloud Directory Sync, Google Workspace, Google Voice, Chrome Management
• Hardware/software configuration, DNS, DHCP, SMTP, SFTP, IIS, print devices, Powershell scripting

Experience and Requirements

• Bachelor’s in computer science or equivalent experience
• At least 3 years in systems administration in a large enterprise
• Availability for on-call, evenings, weekends, and critical outages
• Strong communication, organizational, and multitasking skills
• Ability to work remotely in a secure environment with broadband access

Who We Are

At Pearson, our purpose is to help people realize their potential through learning. We are committed to diversity and inclusion and are an Equal Opportunity Employer. Qualified candidates will be considered regardless of race, ethnicity, religion, gender, or disability. For accommodations, contact [e-mail].

Job details: Technology, Virtual Learning, Full-time, Remote, Req ID: 19607