Systems Support Administrator - US

Pearson; Indianapolis (IN); Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is seeking a Systems Support Administrator to join their team remotely. This role involves managing IT services for schools nationwide, providing technical support, and troubleshooting a variety of systems. With a focus on customer service and problem-solving, the ideal candidate will have hands-on experience in a technical environment. The position offers flexibility in a remote setting, allowing you to contribute to meaningful educational initiatives while enjoying a supportive workplace culture. If you are passionate about technology and education, this opportunity is perfect for you.

Benefits

Flexible working hours

Remote work setup support

Professional development opportunities

Health insurance

Retirement savings plan

Qualifications

• 3+ years of experience in systems administration in a large enterprise.
• Strong communication and multitasking skills are essential.

Responsibilities

• Provide technical support and solutions for school technology and applications.
• Troubleshoot daily technical issues for internal and external customers.
• Administer and troubleshoot various operating systems and applications.

Skills

Microsoft Azure

Active Directory

Windows Server

PowerShell Scripting

SQL

Google Workspace

DNS/DHCP

SharePoint

Technical Support

Education

Bachelor’s degree in Computer Science

Tools

Microsoft Exchange

Google Cloud

VMs

Endpoint Manager

Job description

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Position Summary

Pearson Virtual Schools (PVS) is hiring a Systems Administrator, local to Baltimore Maryland, to join our team managing School IT Services for customers nationwide. Candidates should have practical experience in supporting and administering various IT services. We seek someone with hands-on experience and the ability to manage and "get things done" in a highly technical environment. Professional customer service skills and independent troubleshooting are essential.

Position Details

This position is 95% remote work, with 5% in person for events, school visits, or office work at the Pearson location. Employees must have the means to work remotely, adhering to policies on home office setup, privacy, and equipment standards.

Equipment provided by the company:

• 2 Primary Laptops and up to 10 test devices/peripherals
• 4 External Monitors
• Additional hardware for supporting multiple primary computers and test devices

Equipment to be provided by the employee:

• Headset (required)
• Keyboard (required)
• Mouse (required)

Overall Responsibilities

• Provide technical support and solutions, including planning, configuration, implementation, upgrade, and maintenance of school technology and applications.
• Assist with escalated support issues, resolving customer problems using troubleshooting techniques.
• Troubleshoot daily technical issues for internal and external customers.
• Administer and troubleshoot Windows, ChromeOS, ChromeOS Flex, Apple iPads, printers, and related applications.
• Configure devices for staff and students, ensuring access to required tools.
• Manage servers, including domain controllers, web servers, Linux, SharePoint, DNS/DHCP, and others.
• Gather and assess application functions related to customer needs.
• Mentor Service Desk teams supporting customers.
• Serve as primary escalation point, managing tickets via various channels.
• Track, prioritize, and complete tasks across multiple projects.
• Participate in calls, gather requirements, and collaborate on projects.
• Document processes, contribute to knowledge base, and perform other duties as assigned.

Technical Capabilities & Proficiencies

• Experience with Microsoft Azure, Entra ID, Exchange, SharePoint, VMs, Endpoint Manager, Active Directory, Windows Server, SQL, Google Workspace, Google Cloud, DNS, DHCP, IIS, and scripting with PowerShell.

Experience and Requirements

• Bachelor’s degree in computer science or equivalent experience.
• Minimum 3 years in systems administration in a large enterprise.
• Availability for on-call, evenings, weekends, and critical outages.
• Strong communication, organization, and multitasking skills.
• Ability to work remotely in a secure environment with broadband access.

Who We Are

At Pearson, our purpose is to help people realize the life they imagine through learning. We believe every learning opportunity is a chance for a personal breakthrough. We are Pearson, the world's lifelong learning company.

We are an Equal Opportunity Employer and participate in E-Verify. We consider all qualified applicants without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran status, disability, or other protected groups. For accommodations, contact [e-mail].

Job Details

Category: Technology

Organization: Virtual Learning

Schedule: Full-time

Workplace: Remote

Req ID: 19607