Systems & Operations Technician I: Grow Your Tech Career

Fidelity Information Services, LLC; Columbus (GA); Vor Ort; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Internal career growth opportunities

Fintech innovation opportunities

Inclusive team atmosphere

Professional and personal development

Community contribution resources

Zusammenfassung

Fidelity Information Services, LLC in Columbus, GA is hiring a Technician 1, Systems and Operations Engineering to monitor systems, respond to alerts and support basic hardware, software, and network issues. You will follow clear steps, record work and escalate complex problems to the appropriate team.

The role emphasizes routine maintenance, incident recording and collaboration with technical teams to restore service and improve operations.

Qualifikationen

• Experience in technical support, system operations or related field.
• Basic knowledge of computer hardware, operating systems and networks.
• Ability to follow technical steps and manage tasks in order of need.
• Clear written and verbal communication skills.
• Strong attention to detail and a focus on customer service.

Aufgaben

• Monitor systems and respond to alerts using set procedures.
• Troubleshoot basic hardware, software, access and network issues.
• Complete routine system checks, maintenance tasks and service requests.
• Record incidents, actions and results in support tools.
• Work with technical teams to restore service and resolve repeat issues.

Kenntnisse

Technical support

System operations

Follow procedures

Written and verbal communication

Attention to detail and customer focus

Jobbeschreibung

Fidelity Information Services, LLC in Columbus, GA is hiring a Technician 1, Systems and Operations Engineering to monitor systems, respond to alerts and support basic hardware, software, and network issues. You will follow clear steps, record work and escalate complex problems to the appropriate team.

The role emphasizes routine maintenance, incident recording and collaboration with technical teams to restore service and improve operations.