Systems & Operations Technician I – Monitor & Troubleshoot

FIS Management Services; Georgia; On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Internal career growth opportunities

Innovation in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Community contribution resources

Job summary

FIS is seeking a Technician 1, Systems and Operations Engineering, to monitor and support our critical technology systems. You will respond to alerts, troubleshoot routine hardware and software issues, and follow established procedures to maintain service levels.

This role emphasizes clear documentation and collaboration with technical teams. Ideal candidates have foundational experience in technical support or operations, basic hardware and network knowledge, and strong communication skills to

Qualifications

• Experience in technical support, system operations or a related field.
• Basic knowledge of computer hardware, operating systems and networks.
• Ability to follow technical steps and manage tasks in order of need.
• Clear written and verbal communication skills.
• Strong attention to detail and a focus on customer service.

Responsibilities

• Monitor systems and respond to alerts using set procedures.
• Troubleshoot basic hardware, software, access and network issues.
• Complete routine system checks, maintenance tasks and service requests.
• Record incidents, actions and results in support tools.
• Work with technical teams to restore service and resolve repeat issues.

Skills

Technical support

System operations

Hardware knowledge

Operating systems

Network basics

Customer service

Tools

System monitoring tools

Incident tracking tools

Windows

Linux

Job description

FIS is seeking a Technician 1, Systems and Operations Engineering, to monitor and support our critical technology systems. You will respond to alerts, troubleshoot routine hardware and software issues, and follow established procedures to maintain service levels.

This role emphasizes clear documentation and collaboration with technical teams. Ideal candidates have foundational experience in technical support or operations, basic hardware and network knowledge, and strong communication skills to