Systems & Operations Technician I – Grow in FinTech

FIS Management Services LLC; Georgia; Presencial; USD 52.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Internal career growth opportunities

Opportunities to innovate in fintech

Inclusive and diverse team atmosphere

Professional and personal development

Resources to contribute to yourmunity

Descripción de la vacante

FIS is seeking a Technician 1 in Systems and Operations Engineering to monitor, respond to alerts, and address basic hardware, software, and network issues. You will follow documented steps, record outcomes, and escalate complex problems to the appropriate teams.

Ideal candidates have experience in technical support or system operations, strong attention to detail, and clear communication. The role emphasizes customer service and collaborative problem solving within an inclusive environment.

Formación

• Experience in technical support, system operations or a related field.
• Basic knowledge of computer hardware, operating systems and networks.
• Ability to follow technical steps and manage tasks in order of need.
• Clear written and verbal communication skills.
• Strong attention to detail and a focus on customer service.

Responsabilidades

• Monitor systems and respond to alerts using set procedures.
• Troubleshoot basic hardware, software, access and network issues.
• Complete routine system checks, maintenance tasks and service requests.
• Record incidents, actions and results in support tools.
• Work with technical teams to restore service and resolve repeat issues.

Conocimientos

Technical support experience

Clear written and verbal communication

Attention to detail

Customer service mindset

Herramientas

System monitoring tools

Incident tracking tools

Service request tools

Windows

Linux

Descripción del empleo

FIS is seeking a Technician 1 in Systems and Operations Engineering to monitor, respond to alerts, and address basic hardware, software, and network issues. You will follow documented steps, record outcomes, and escalate complex problems to the appropriate teams.

Ideal candidates have experience in technical support or system operations, strong attention to detail, and clear communication. The role emphasizes customer service and collaborative problem solving within an inclusive environment.