Systems Engineer I - MSP IT & Cloud Support

Impact-Networking,-LLC; Indianapolis (IN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health, dental & vision plans

401(k) with company match

Paid time off (up to 20 days)

Training & certification reimbursement

On-site workspace in Indianapolis

Job summary

Impact Networking in Indianapolis is seeking a TOC Systems Engineer I to join the Managed IT group under Service Operations. You will support customer systems infrastructure, desktop computing, and manage incidents, requests, and changes.

You will assist with monitoring, troubleshooting, maintaining server, storage, cloud, and applications; document procedures; and grow technical expertise under senior engineers, while delivering excellent customer service.

Qualifications

• Minimum of 2 years of experience in IT support, help desk, systems administration, or technical operations; MSP experience preferred.
• Foundational operational support experience and developing technical troubleshooting skills.
• Knowledge of virtualization, server administration, cloud technologies, endpoint support, and networking concepts.

Responsibilities

• Provide world-class customer support and technical assistance for Impact Networking customer environments.
• Handle server, workstation, application, backup, monitoring, and cloud-related incidents and service requests; restore service and document work performed.
• Monitor infrastructure by learning alert platforms, verify alerts, follow troubleshooting procedures, and escalate complex issues.

Skills

Windows Server

VMware/ESXi

Azure

Active Directory

Networking basics

Documentation

Customer service

Incident management

Education

Bachelor’s degree in IT or related field

Tools

HaloPSA

N-able RMM

Datto

Azure

Job description

Impact Networking in Indianapolis is seeking a TOC Systems Engineer I to join the Managed IT group under Service Operations. You will support customer systems infrastructure, desktop computing, and manage incidents, requests, and changes.

You will assist with monitoring, troubleshooting, maintaining server, storage, cloud, and applications; document procedures; and grow technical expertise under senior engineers, while delivering excellent customer service.