Systems Engineer I - MSP IT & Cloud Support

Impact Networking, LLC; Indianapolis (IN); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

PTO 20 days

Paid holidays

Education reimbursement

401(k) retirement plans

Health insurance

Job summary

Impact Networking is seeking a TOC Systems Engineer I to join its Managed IT team. You will assist with server, storage, workstation, cloud, and application environments, applying incident, request, and change processes while delivering exceptional customer support.

The role emphasizes monitoring, troubleshooting, and maintenance under guidance from senior engineers and TOC managers, with after-hours on-call rotations and a focus on client-centric service delivery.

Qualifications

• 2+ years in IT support, help desk, or systems administration.

Responsibilities

• Provide world-class IT support to Impact Networking customer environments.

Skills

Communication skills

Customer service

Time management

Documentation

Multitasking

Education

Bachelor’s degree in Business Management, Computer Science, Information Technology, or equivalent

CompTIA A+

CompTIA Network+

CompTIA Server+

CompTIA Security+

Microsoft Azure Fundamentals

Microsoft 365 Fundamentals

Tools

HaloPSA

N-able RMM

Datto

Azure

Microsoft 365

Azure Virtual Desktop

VMware/ESXi

Active Directory

ITIL

Job description

Impact Networking is seeking a TOC Systems Engineer I to join its Managed IT team. You will assist with server, storage, workstation, cloud, and application environments, applying incident, request, and change processes while delivering exceptional customer support.

The role emphasizes monitoring, troubleshooting, and maintenance under guidance from senior engineers and TOC managers, with after-hours on-call rotations and a focus on client-centric service delivery.