Systems Analyst - Onsite IT & Network Support

TEK Systems; Harwood (AR); On-site; USD 34,000 - 39,000; Full time

Job summary

TEKsystems is seeking an IT/Desktop Support professional to install, maintain, and repair hardware and software at the main office and regional sites. You will assist with network setup, enterprise software licensing, and device management while providing top-tier technical support to internal and external clients across the Harwood region.

The role emphasizes safety, problem solving, and collaboration with regional IT teams. Travel to job sites is required; 80% onsite in Harwood, ND area.

Qualifications

• 1. History of progressively more responsible experience and proven results.
• a. Bachelors degree in computer science or related field and 2+ years of desktop experience.
• or a combination of education and relevant experience.
• b. Proficiency with Microsoft Office, O365, Windows 10, and various handheld devices.
• c. Strong customer support mentality.
• d. Ability to quickly and correctly diagnose and problem solve issues.
• 2. Demonstrated integrity and ethical standards.
• 3. Ability and willingness to travel.
• 4. Demonstrated commitment to providing exceptional customer service in a support function.
• 5. Basic understanding of imaging software such as Microsofts SCCM platform.
• 6. Basic understanding on the use PowerShell for configuration and management of client-side Windows environment.
• 7. Mobility experience specifically with iPhone/iOS setup and support as well as administration via MDM tools (Cisco Meraki Device Manager).
• 8. Basic understanding and experience in TCP/IP, setup, management, and troubleshooting of common wired and wireless devices (CompTIA Network+).
• 9. Demonstrated ability to install, upgrade, support, and troubleshoot printers, computer hardware, and any other authorized peripheral equipment (CompTIA +).
• 10. Demonstrated ability to effectively manage time and priorities and be reactive to business needs with little or no warning.
• 11. Demonstrated ability to use critical thinking and analysis to problem solve IT/Desktop related issues.
• 12. Demonstrated ability to work well with diverse work groups using effective communication and interpersonal skills.
• Competencies: Core: Safety Leadership, Action Oriented, Collaborates, Communicates Effectively, Customer Focus, Instills Trust, Values Differences.
• Functional: Business Insight, Cultivates Innovation, Interpersonal Savvy, Manages Ambiguity.

Responsibilities

• Install, maintain, and repair computer hardware and software at both the main office and regional job sites.
• Answer questions and provide technical assistance and support for internal and external clients throughout the region.
• Help with the use of computer, handhelds, and peripheral hardware, including OS, printing, installation, integration, email, and enterprise software.
• Aid in the general administration, validation, and upkeep of companywide softwares and utilities.
• Assist in managing day-to-day networking operations to include corporate and jobsite networks.
• Take personal responsibility for working safely within an Incident and Injury Free culture.
• Deliver technical support tailored to business needs and coordinate setup/deployment of computer hardware/software.
• Work with vendor support contacts and IT team members on builds and upgrades.

Skills

Support

analysis

data

technical support

troubleshooting

networking protocols

tcp/ip

wired/wireless devices

customer service skills

SCCM

Powershell

MDM

Cisco meraki

CompTIA

Microsoft O365

Windows 10

video conferencing

customer service

construction

Education

Bachelor's degree in computer science or related field

Tools

SCCM

Powershell

MDM

Cisco Meraki Device Manager

CompTIA

Microsoft O365

Job description

TEKsystems is seeking an IT/Desktop Support professional to install, maintain, and repair hardware and software at the main office and regional sites. You will assist with network setup, enterprise software licensing, and device management while providing top-tier technical support to internal and external clients across the Harwood region.

The role emphasizes safety, problem solving, and collaboration with regional IT teams. Travel to job sites is required; 80% onsite in Harwood, ND area.