On-Site Desktop & Hardware Support Technician
TechDigital Group
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Job summary
TechDigital Group is seeking an On-Site Support Analyst to join our Midland, TX team. You will provide second-line investigation and diagnosis after the Service Desk, resolve incidents and service requests, and perform hardware repair or upgrades on client laptops and other devices.
You will also escalate unresolved issues, communicate progress to users, and ensure tickets are updated until resolution, while supporting onboarding/offboarding of devices and executing routine AV/printing/network
Job description
TechDigital Group is seeking an On-Site Support Analyst to join our Midland, TX team. You will provide second-line investigation and diagnosis after the Service Desk, resolve incidents and service requests, and perform hardware repair or upgrades on client laptops and other devices.
You will also escalate unresolved issues, communicate progress to users, and ensure tickets are updated until resolution, while supporting onboarding/offboarding of devices and executing routine AV/printing/network
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