System Operator III & Shift Leader - Transportation Ops

WSP Global Inc.; New York (NY); In loco; USD 65.000 - 80.000; Tempo pieno

Descrizione del lavoro

WSP Global Inc. in Hawthorne, NY is seeking a System Operator III – Shift Supervisor to lead the operations floor and supervise System Operator I and II staff. The role reports to the NYSDOT TMC Director and oversees incident response and SOP adherence.

Responsibilities include coordinating shift handoffs, real-time incident support, and ongoing staff training. The position emphasizes operational quality and collaboration with partner agencies.

Competenze

• Associate degree or higher plus 1 year of qualifying experience; 1 year as a System Operator II at the TMC; or 3 years of full-time qualifying experience.
• Valid driver’s license
• Experience dispatching in transportation, fire, police, EMS, or 911, or comparable military experience
• Experience supervising, mentoring, and training staff
• Strong oral and written communication with internal staff and outside agencies
• Proficient in MS Office, spreadsheets, and databases, with solid typing skills
• Skilled with online roadway maps and familiar with regional and local roadways
• Able to respond to problems 24 hours a day

Mansioni

• Run the floor for the shift: assign operator coverage, set priorities, and keep everyone aware of what is happening across the network.
• Lead shift handoffs so open incidents, closures, and equipment issues carry over cleanly.
• Support operators in real time during incidents, making sure entries, notifications, and VMS messages are timely and accurate.
• Train new operators and keep existing staff current on SOPs, systems, and protocols.
• Coordinate with responders and partner agencies during critical transportation incidents.
• QA/QC all floor output and confirm staff follow SOPs, directives, and NYSDOT expectations. Correct problems on the spot.
• Help the Operations Manager review and update SOPs, protocols, and training manuals.

Conoscenze

Oral and written communication

MS Office proficiency

Typing skills

Online roadway maps

Transportation dispatching experience

Descrizione del lavoro

WSP Global Inc. in Hawthorne, NY is seeking a System Operator III – Shift Supervisor to lead the operations floor and supervise System Operator I and II staff. The role reports to the NYSDOT TMC Director and oversees incident response and SOP adherence.

Responsibilities include coordinating shift handoffs, real-time incident support, and ongoing staff training. The position emphasizes operational quality and collaboration with partner agencies.