System Operator III – Shift Supervisor - Traffic Operations

WSP Global Inc.; New York (NY); On-site; USD 65,000 - 80,000; Full time

Job summary

WSP Global Inc. in Hawthorne, NY is seeking a System Operator III – Shift Supervisor to lead the operations floor and supervise System Operator I and II staff. The role reports to the NYSDOT TMC Director and oversees incident response and SOP adherence.

Responsibilities include coordinating shift handoffs, real-time incident support, and ongoing staff training. The position emphasizes operational quality and collaboration with partner agencies.

Qualifications

• Associate degree or higher plus 1 year of qualifying experience; 1 year as a System Operator II at the TMC; or 3 years of full-time qualifying experience.
• Valid driver’s license
• Experience dispatching in transportation, fire, police, EMS, or 911, or comparable military experience
• Experience supervising, mentoring, and training staff
• Strong oral and written communication with internal staff and outside agencies
• Proficient in MS Office, spreadsheets, and databases, with solid typing skills
• Skilled with online roadway maps and familiar with regional and local roadways
• Able to respond to problems 24 hours a day

Responsibilities

• Run the floor for the shift: assign operator coverage, set priorities, and keep everyone aware of what is happening across the network.
• Lead shift handoffs so open incidents, closures, and equipment issues carry over cleanly.
• Support operators in real time during incidents, making sure entries, notifications, and VMS messages are timely and accurate.
• Train new operators and keep existing staff current on SOPs, systems, and protocols.
• Coordinate with responders and partner agencies during critical transportation incidents.
• QA/QC all floor output and confirm staff follow SOPs, directives, and NYSDOT expectations. Correct problems on the spot.
• Help the Operations Manager review and update SOPs, protocols, and training manuals.

Skills

Oral and written communication

MS Office proficiency

Typing skills

Online roadway maps

Transportation dispatching experience

Job description

WSP is currently initiating a search for full-time System Operator III – Shift Supervisorat our Transportation Management Center!

This role is based in Hawthorne, NY.

Position Summary

The System Operator III is the supervisor on shift at the HVTMC. This person runs the operations floor during their shift, directs System Operator I and II staff, and serves as acting supervisor on duty when the Operations Manager and Assistant Operations Manager are not on site. They are the first resource operators to turn to, and they own the quality of everything the floor puts out. This position reports to the Consultant Operations Manager and the NYSDOT TMC Director.

Key Responsibilities

• Run the floor for the shift: assign operator coverage, set priorities, and keep everyone aware of what is happening across the network.
• Lead shift handoffs so open incidents, closures, and equipment issues carry over cleanly.
• Support operators in real time during incidents, making sure entries, notifications, and VMS messages are timely and accurate.
• Train new operators and keep existing staff current on SOPs, systems, and protocols.
• Coordinate with responders and partner agencies during critical transportation incidents.
• QA/QC all floor output and confirm staff follow SOPs, directives, and NYSDOT expectations. Correct problems on the spot.
• Help the Operations Manager review and update SOPs, protocols, and training manuals.

Minimum Qualifications

• One of the following: an associate degree or higher plus 1 year of qualifying experience; 1 year as a System Operator II at the TMC; or 3 years of full-time qualifying experience
• Valid driver's license
• Operations dispatching experience in transportation, fire, police, EMS, or 911, or comparable military experience
• Experience supervising, mentoring, and training staff
• Strong oral and written communication with internal staff and outside agencies
• Proficient in MS Office, spreadsheets, and databases, with solid typing skills
• Skilled with online roadway maps and familiar with regional and local roadways
• Able to respond to problems 24 hours a day

Desired Qualifications

• Strong organizational skills
• Able to work with minimal supervision
• Good people skills and the ability to train others
• Stays steady under pressure and works well as a team with the client

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Expected Compensation:

All Locations: $65,000 - $80,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and may offer additional benefits and compensation, depending on circumstances and the type of work being performed not related to an applicant’s sex or other status protected by local, state, and/or federal law.

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