Senior Transportation Operations Supervisor — 24/7 On-Call

WSP Global Inc.; Town of Mount Pleasant (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

WSP Global Inc. in Hawthorne, NY is seeking a full-time System Operator IV - Assistant Operations Manager to lead the Transportation Management Center floor.

The role oversees operators, coordinates incident response with NYSDOT and emergency services, and serves as senior supervisor with 24/7 on-call responsibilities. The position reports to the Operations Manager and may act as Operations Manager when needed, reflecting a critical role in maintaining safe and efficient traffic operations.

Qualifications

• Bachelor's degree in a relevant field plus 1 year of qualifying experience, OR 5 years of full-time qualifying experience.
• Valid driver's license
• TMC, traffic, or dispatch operations experience in military, transportation, fire, police, EMS, or 911
• Experience managing operations and supervising 15 or more staff
• Experience reviewing and updating procedures and protocols
• Strong oral and written communication; proficient in MS Office, spreadsheets, and databases
• Proven ability to work professionally with clients and respond to problems 24/7

Responsibilities

• Lead and direct operators on all shifts: set priorities, assign coverage, and make the call during active incidents.
• Coordinate incident management with NYSDOT, State Police, local PD, fire, EMS, and 911 centers, from detection through clearance.
• Monitor floor activity in real time and step in on major incidents, closures, weather events, and bridge strikes.
• Run QA on operator output: incident logs, VMS messages, notifications, and shift passdowns. Correct issues and coach as needed.
• Train new operators and keep existing staff current on SOPs, systems, and protocols.
• Review and update floor procedures and protocols as conditions and systems change.
• Manage schedules, callouts, and overtime to keep the floor fully staffed.
• Review performance measures and data quality and flag trends to the Operations Manager.
• Support contract administration and transition activities under Tasks 1, 2, 7, and 10 (Attachment 13).
• Be able to perform any Operator-level function when needed.

Skills

Communication (oral & written)

Staff supervision

Education

Bachelor's degree in a relevant field OR 5 years of experience

Tools

MS Office

Spreadsheets

Databases

Job description

WSP Global Inc. in Hawthorne, NY is seeking a full-time System Operator IV - Assistant Operations Manager to lead the Transportation Management Center floor.

The role oversees operators, coordinates incident response with NYSDOT and emergency services, and serves as senior supervisor with 24/7 on-call responsibilities. The position reports to the Operations Manager and may act as Operations Manager when needed, reflecting a critical role in maintaining safe and efficient traffic operations.