Senior Transportation Operations Lead (24/7 On-Call)

WSP Global Inc.; New York (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Retirement savings plan

Paid time off

Parental leave

Job summary

WSP Global Inc. in Hawthorne, NY, is seeking a full-time System Operator IV - Assistant Operations Manager to lead the Transportation Management Center floor and supervise operators who monitor the network, coordinate incident response, and keep traffic moving across the Hudson Valley.

Reporting to the Operations Manager, you will step in during absences, coordinate with NYSDOT and emergency services, ensure real-time floor performance, train staff, and manage schedules.

Qualifications

• Bachelor's degree in a relevant field plus 1 year of qualifying experience, OR 5 years of full-time qualifying experience
• Valid driver's license
• TMC, traffic, or dispatch operations experience in military, transportation, fire, police, EMS, or 911
• Experience managing operations and supervising 15 or more staff
• Experience reviewing and updating procedures and protocols
• Strong oral and written communication; proficient in MS Office, spreadsheets, and databases
• Proven ability to work professionally with clients and respond to problems 24/7

Responsibilities

• Lead and direct operators on all shifts: set priorities, assign coverage, and make the call during active incidents.
• Coordinate incident management with NYSDOT, State Police, local PD, fire, EMS, and 911 centers, from detection through clearance.
• Monitor floor activity in real time and step in on major incidents, closures, weather events, and bridge strikes.
• Run QA on operator output: incident logs, VMS messages, notifications, and shift passdowns. Correct issues and coach as needed.
• Train new operators and keep existing staff current on SOPs, systems, and protocols.
• Review and update floor procedures and protocols as conditions and systems change.
• Manage schedules, callouts, and overtime to keep the floor fully staffed.
• Review performance measures and data quality and flag trends to the Operations Manager.
• Support contract administration and transition activities under Tasks 1, 2, 7, and 10 (Attachment 13).
• Be able to perform any Operator-level function when needed.

Skills

MS Office

Spreadsheets

Databases

Oral communication

Team supervision

Incident coordination

24/7 availability

Education

Bachelor's degree

Tools

MS Office

Databases

Job description

WSP Global Inc. in Hawthorne, NY, is seeking a full-time System Operator IV - Assistant Operations Manager to lead the Transportation Management Center floor and supervise operators who monitor the network, coordinate incident response, and keep traffic moving across the Hudson Valley.

Reporting to the Operations Manager, you will step in during absences, coordinate with NYSDOT and emergency services, ensure real-time floor performance, train staff, and manage schedules.