System Operator III - Shift Leader, TMC Operations

WSP Global Inc.; Town of Mount Pleasant (NY); Sur place; USD 65 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical, dental, and vision insurance

Disability and life insurance

Retirement savings plan

Paid sick leave

Paid vacation

Paid parental leave

Résumé du poste

WSP Global Inc. in Hawthorne, NY is seeking a full-time System Operator III – Shift Supervisor at our Transportation Management Center. The role supervises the on-shift floor, directs System Operator I and II staff, and acts as supervisor on duty when managers are off site.

The position reports to the Consultant Operations Manager and NYSDOT TMC Director, owning the quality of floor outputs and guiding incident response and SOP adherence. Strong leadership and communication are essential.

Qualifications

• Associate degree or higher plus 1 year of qualifying experience; 1 year as a System Operator II at the TMC; or 3 years of full-time qualifying experience.
• Experience supervising, mentoring, and training staff.
• Strong oral and written communication with internal staff and outside agencies.
• Proficient in MS Office, spreadsheets, and databases, with solid typing skills.

Responsabilités

• Run the floor for the shift: assign operator coverage, set priorities, and keep everyone aware of what is happening across the network.
• Lead shift handoffs so open incidents, closures, and equipment issues carry over cleanly.
• Support operators in real time during incidents, making sure entries, notifications, and VMS messages are timely and accurate.
• Train new operators and keep existing staff current on SOPs, systems, and protocols.
• Coordinate with responders and partner agencies during critical transportation incidents.
• QA/QC all floor output and confirm staff follow SOPs, directives, and NYSDOT expectations. Correct problems on the spot.
• Help the Operations Manager review and update SOPs, protocols, and training manuals.

Connaissances

Supervising staff

Mentoring staff

Training staff

Oral and written communication

Formation

Associate degree or higher in related field

Outils

MS Office

Spreadsheets

Databases

Typing skills

Description du poste

WSP Global Inc. in Hawthorne, NY is seeking a full-time System Operator III – Shift Supervisor at our Transportation Management Center. The role supervises the on-shift floor, directs System Operator I and II staff, and acts as supervisor on duty when managers are off site.

The position reports to the Consultant Operations Manager and NYSDOT TMC Director, owning the quality of floor outputs and guiding incident response and SOP adherence. Strong leadership and communication are essential.