System Operator IV - Assistant Operations Manager - Traffic Operations

WSP; Town of Mount Pleasant (NY); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

WSP Global Inc. in Hawthorne, NY is seeking a full-time System Operator IV - Assistant Operations Manager to lead the Transportation Management Center floor.

The role oversees operators, coordinates incident response with NYSDOT and emergency services, and serves as senior supervisor with 24/7 on-call responsibilities. The position reports to the Operations Manager and may act as Operations Manager when needed, reflecting a critical role in maintaining safe and efficient traffic operations.

Qualifications

• Bachelor's degree in a relevant field plus 1 year of qualifying experience, OR 5 years of full-time qualifying experience.
• Valid driver's license
• TMC, traffic, or dispatch operations experience in military, transportation, fire, police, EMS, or 911
• Experience managing operations and supervising 15 or more staff
• Experience reviewing and updating procedures and protocols
• Strong oral and written communication; proficient in MS Office, spreadsheets, and databases
• Proven ability to work professionally with clients and respond to problems 24/7

Responsibilities

• Lead and direct operators on all shifts: set priorities, assign coverage, and make the call during active incidents.
• Coordinate incident management with NYSDOT, State Police, local PD, fire, EMS, and 911 centers, from detection through clearance.
• Monitor floor activity in real time and step in on major incidents, closures, weather events, and bridge strikes.
• Run QA on operator output: incident logs, VMS messages, notifications, and shift passdowns. Correct issues and coach as needed.
• Train new operators and keep existing staff current on SOPs, systems, and protocols.
• Review and update floor procedures and protocols as conditions and systems change.
• Manage schedules, callouts, and overtime to keep the floor fully staffed.
• Review performance measures and data quality and flag trends to the Operations Manager.
• Support contract administration and transition activities under Tasks 1, 2, 7, and 10 (Attachment 13).
• Be able to perform any Operator-level function when needed.

Skills

Communication (oral & written)

Staff supervision

Education

Bachelor's degree in a relevant field OR 5 years of experience

Tools

MS Office

Spreadsheets

Databases

Job description

WSP is currently initiating a search for full-time System Operator IV - Assistant Operations Manager at our Transportation Management Center!

This role is based in Hawthorne, NY.

Position Summary

The Assistant Operations Manager runs the HVTMC operations floor day to day. This is the senior supervisor on the floor, leading the operators who monitor the network, coordinate incident response, and keep traffic moving across the Hudson Valley. The role reports directly to the Operations Manager and steps in as Operations Manager when that position is out, at the request of NYSDOT/Consultant project management. This is a key position with 24/7 on-call availability by phone.

Key Responsibilities

• Lead and direct operators on all shifts: set priorities, assign coverage, and make the call during active incidents.
• Coordinate incident management with NYSDOT, State Police, local PD, fire, EMS, and 911 centers, from detection through clearance.
• Monitor floor activity in real time and step in on major incidents, closures, weather events, and bridge strikes.
• Run QA on operator output: incident logs, VMS messages, notifications, and shift passdowns. Correct issues and coach as needed.
• Train new operators and keep existing staff current on SOPs, systems, and protocols.
• Review and update floor procedures and protocols as conditions and systems change.
• Manage schedules, callouts, and overtime to keep the floor fully staffed.
• Review performance measures and data quality and flag trends to the Operations Manager.
• Support contract administration and transition activities under Tasks 1, 2, 7, and 10 (Attachment 13).
• Be able to perform any Operator-level function when needed.

Minimum Qualifications

• Bachelor's degree in a relevant field plus 1 year of qualifying experience, OR 5 years of full-time qualifying experience
• Valid driver's license
• TMC, traffic, or dispatch operations experience in military, transportation, fire, police, EMS, or 911
• Experience managing operations and supervising 15 or more staff
• Experience reviewing and updating procedures and protocols
• Strong oral and written communication; proficient in MS Office, spreadsheets, and databases
• Proven ability to work professionally with clients and respond to problems 24/7

Desired Qualifications

• Data analytics, including systems and data evaluation
• Strong interpersonal and organizational skills and integrity
• Stays steady under pressure and works well as a team with the client

WSP Benefits:

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Expected Compensation:

All Locations: $80,000 - $100,000

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and may offer additional benefits and compensation, depending on circumstances and the type of work being performed not related to an applicant’s sex or other status protected by local, state, and/or federal law.