System Operator III – Shift Supervisor - Traffic Operations

WSP; Town of Islip (NY); On-site; USD 43,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

Retirement savings plan

Paid time off and sick leave

Parental leave

Job summary

WSP Global Inc. seeks a System Operator III - Shift Supervisor for its Transportation Management Center in Hauppauge, NY. This full-time role coordinates traffic and incident management, supervises shift personnel, and ensures procedures are followed during major events.

The position requires knowledge of ITS elements, readiness to work all shifts, including overnights and holidays, and the ability to report to NYSDOT and internal stakeholders. A valid license and background check are required.

Qualifications

• High School diploma or equivalent required.
• 3+ years experience in a TMC or traffic incident management role.
• Proficient with MS Office, GIS and web-based information systems.
• Valid Driver’s License.
• Ability to pass background/criminal history check.
• Commitment to workplace safety and adherence to policies.

Responsibilities

• Available for all shifts, including overnights, weekends and holidays.
• Operate the ATMS and configure Message Plans as needed.
• Lead and direct work of INFORM System Operators.
• Prepare and maintain training documents and reports.
• Coordinate traffic and incident management functions.
• Ensure shift staff are trained in System Operators I & II.
• Serve as shift liaison to management to identify operational issues.
• Support operations during major incidents and severe weather events.
• Gather and report traffic conditions and network status to NYSDOT.
• Oversee shift continuity, briefings, and overall system performance.
• Administer on-the-job training to new and existing staff.
• Attend management meetings and collaborate with stakeholders.
• Maintain scheduling and PTO requests within the team.
• Develop ideas to improve processes and workflow efficiency.
• Uphold company policies and code of conduct.

Skills

MS Office

GIS

Web-based information systems

Customer service

Education

High School diploma or equivalent

Tools

MS Office Suite

GIS software

Job description

WSP is currently initiating a search for full-time System Operator III - Shift Supervisor for our Transportation Management Center!

This role is based out of ourclient’s Hauppauge, NY office.

This Opportunity

The Traffic System Operator III - Shift Supervisor is a senior level position responsible for coordinating traffic and incident management functions. Work is performed under moderate to light supervision. Performance of routine traffic management tasks are inherent to this position and applicants must have the ability to perform all functions applicable to a Traffic System Operator I & II. The Shift Supervisor is responsible for ensuring shift co-workers are kept up-to-date and implements new procedures. Responsible for ensuring that proper contacts are made and protocols are followed during major incident events.

The Traffic System Operator III - Shift Supervisor shall have a detailed familiarity with Long Island's roadways, understand communications protocols and be knowledgeable on the location and purpose of all ITS elements. Candidates must be capable of independently following procedures and direction with minimal oversight and supervision. The successful candidate must be willing to work all shifts as needed including overnights, weekends and holidays, and respond to on-call issues and activities via phone.

Your Impact

• Available all times during off-duty hours to provide assistance to Operations personnel
• Operate the TMC’s Advanced Traffic Management System (ATMS); including minor configuration of the ATMS, and Message Plans.
• Lead and direct work of INFORM System Operators
• Independently prepares and maintains training documents and reports;
• Coordinate traffic and incident management functions
• Ensure shift co-workers are adequately trained and current in all tasks relevant to System Operators I & II
• Shift liaison to management for identifying problems and/or weaknesses in operational procedures
• Support TMC operations during higher-level incidents, emergencies, snow, storms, and other significant events; gather and report incident management, traffic conditions, and transportation network status to NYSDOT staff
• Responsible for shift continuity, assessments, briefings between shifts, and overall system performance;
  Administers On-The-Job (OJT) training to new and existing staff as needed;
• Attend Management meetings and collaborate with internal stakeholders.
• Maintain scheduling and PTO requests amongst team members.
• Develop innovative ideas to improve processes and efficiencies of the workflow.
• Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP’s Code of Conduct and related policies and procedures.

Who You Are

Required Qualifications

• A minimum of a High School diploma or equivalent is required
• A minimum of 3 years experience in a TMC type of facility and/or traffic incident management role with increasing responsibilities
• Proficient with various computer/software systems - including MS Office, GIS and web-based information systems
• Must have an aptitude for providing exceptional customer service
• Must possess a valid Driver’s License
• Applicants must be able to pass a background/criminal history check
• Proven track record of upholding workplace safety and ability to abide by WSP’s health, safety and drug/alcohol and harassment policies.
  Applicants must be able to pass a background/criminal history check.

Preferred Qualifications

• In-depth knowledge of local roadways
• Ability to communicate clearly both verbally and written
• Strong attention to detail
• Ability to professionally interact with co-workers and client staff
• Ability to perform with minimal supervision
• Ability to multi-task and remain calm during high pressure situations

WSP Benefits

WSP provides a comprehensive suite of benefits focused on providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Expected Compensation

All Locations: $31/hr - $33.75/hr

WSP USA is providing the compensation range that the company in good faith believes it might pay and offer for this position, based on the successful applicant’s education, experience, knowledge, skills, abilities and specific geographic location. WSP USA reserves the right to ultimately pay more or less than the posted range and may offer additional benefits and compensation, depending on circumstances and the type of work being performed not related to an applicant’s sex or other status protected by local, state, and/or federal law.

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