Support Analyst Remote

S R INTERNATIONAL INC; Harrisburg (Dauphin County); Hybrid; USD 55,000 - 75,000; Full time

Job summary

S R INTERNATIONAL INC in Mechanicsburg, PA is seeking a 3rd level Support Analyst to manage PSDC SCCM, Airwatch, VDI, and Inmate environments. You will troubleshoot escalations, support hardware and software, and guide end users as needed.

The role includes assisting with SCCM deployments, OS deployment task sequences, and packaging, plus evaluation of hardware and software needs. Onsite work is expected with opportunities for remote work based on business needs, with fingerprint background

Qualifications

• At least 3 years of relevant experience.

Responsibilities

• Provide 3rd level support for PSDC SCCM, Airwatch, VDI, and Inmate environments.
• Troubleshoot hardware and software escalations and assist IT staff and end users.
• Assist with SCCM deployments, OS deployment task sequences, and packaging.

Job description

Job Description:

This position serves as a 3rd level Support Analyst and provides support for PSDC SCCM, Airwatch, VDI, and Inmate environments. Troubleshoots and assists with hardware and software support escalations. Works with IT Support staff and End Users as needed. Provide instruction for processes and problem resolution.

Assist and supports SCCM deployments, packaging applications, and other SCCM tasks. Maintains Operating System Deployment (OSD) task sequences and relative packages. Supports the Airwatch console environment with managing assets and objects. Supports the VDI (Virtual Desktop Infrastructure) with daily tasks like session support and connectivity troubleshooting. Supports the DOC Inmate environment with general troubleshooting, image testing, and customizations.

Reviews and recommends hardware and software purchases and system integration/installation. Works with users to determine needs and specify IT requirements. Assesses capabilities of current computer resources for migration to a new computing environment by performing interoperability tests on operating system, network, and application software.

Participates in the review, evaluation, and reporting of the capabilities and limitations of industry technologies relative to the open systems environment. These include, analyzing security services and directory services. Develops and/or contributes in the development of information technology systems by testing and evaluating beta products and applications associated with institutional and agency applications.

This requisition will be funded through 6/30/27, so use that date in the RTR. Please note contract end date is dependent on the final schedule and projected needs. Historically, additional funding should occur in ether a 6-month or 1-year increment.

Position is onsite with opportunity to work remotely based on business needs/supervision discretion.

The individual is required to pick up commonwealth-issued equipment the first day.

Interviews will be conducted in person on site at 1920 Technology Parkway, Mechanicsburg, PA 17050.

Work hours: 8 AM - 4 PM (40 hours per week). Management is flexible with regards to if a contractor wishes to start their day at let’s say 7:30 AM. However, they need to be available during DOC's core hours. Specifics can be discussed at the interview.

Required Skills

At least 3 years of relevant experience.

Questions

Background Check: This position requires an in-depth background check, including fingerprinting and requires successful results. Do you accept this requirement?

This position is onsite with opportunity to work remotely based on business needs/supervision discretion. Where does your candidate currently reside?

This position is 40 hours per week. Is this understood?

Interviews will be conducted in person on site at 1920 Technology Parkway, Mechanicsburg, PA 17050. Is this understood?