Switchboard Associate 2

Ohio State University; Columbus (OH); Hybrid; USD 18,000 - 25,000; Full time

Job summary

The Ohio State University Wexner Medical Center is seeking a Switchboard Associate 2 to deliver high-quality customer service for Nutrition Services. You will manage internal and external calls, relay information to the appropriate staff, and assist patients with room service orders while maintaining nutrition-focused service standards.

Position includes varying shifts, 40 scheduled hours, and potential background checks or post-offer screenings.

Qualifications

• Superior customer service in providing information to callers and directing calls to the appropriate personnel.

Responsibilities

• Serves as the primary customer service contact for Nutrition Services, handling internal and external calls and routing to the correct staff; supports patients with room service calls and nutrition-related questions.

Job description

## Switchboard Associate 2Apply: University Hospital: Full time: Posted Today: R158981Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions.**Current Employees and Students:**If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:* Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.* Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.## Job Title:Switchboard Associate 2## Department:James | Clinical Nutrition Services**Scope of Position** Serves as the primary customer service personnel for Nutrition Services for internal and external customer calls; is responsible for communicating pertinent information to the appropriate party in a timely manner. This position provides a high-quality dining experience to patients which meets their nutritional requirements and service expectations regarding temperature, timeliness, and food quality. These services assure individual patient preferences in diet selection and prompt, accurate handling of nutritionally balanced menus. **Position Summary**Responsible for superior customer service in providing information to callers and directing calls to the appropriate personnel. This involves processing internal and external calls through an integrated computer telephone system, utilization of department nutrition software and communication applications. Position is responsible to help patients order through receiving room service calls and proactively reaching out to patients. Hospital personnel, and patient, calls should be handled with superior customer service, answering nutrition-based questions within scope, and relaying information to appropriate staff members; verbally and/or electronically.## Additional Information:## Location:University Hospital - Rhodes Hall (0354)## Position Type:Regular## Scheduled Hours:40## **Shift:**Varying Shifts***Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.***