Infusion Scheduler

The Ohio State University Wexner Medical Center; United States; Remote; USD 36,000 - 54,000; Full time

Job summary

The Ohio State University Wexner Medical Center invites applications for an Infusion Scheduler in Ambulatory Services (Dublin Infusion Clinic). The role handles physician appointments, pre-registration, insurance verification, and patient liability communication, scheduling returns and other visits while ensuring accurate patient data across scheduling and EMR systems.

Requirements include a High School Diploma or GED with 6 months in customer service or healthcare.

Qualifications

• High School Diploma or GED required; associate degree preferred.
• 6 months of customer service or healthcare experience.
• Experience with Windows, Excel and EPIC preferred.
• Ability to work across multiple systems and communicate effectively.

Responsibilities

• Schedule return and other appointments accurately.
• Verify and update patient demographics and insurance information.
• Coordinate with clinical staff and physicians to fulfill requests.
• Provide accurate information about services and procedures.

Skills

Customer service

Communication

Multitasking

Problem-solving

Medical terminology

Coding knowledge

Third party reimbursement

Education

High School Diploma or GED

Associate Degree (Preferred)

Tools

EPIC EHR

Microsoft Excel

Windows OS

Job description

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [e-mail]. If you have questions while submitting an application, please review these frequently asked questions. Current Employees and Students: If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following: Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required. Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

Job Title: Infusion Scheduler Department: Ambulatory Services | Dublin Infusion Clinic The Registration Coordinator is an expert in product, process or service line area (physician appointment scheduling, OR/admission, full service scheduling; pre-registration and registration; insurance verification, and patient liability determination and communication). This position is responsible for providing consumers (clinical staff and patients) with accurate, up-to-date information regarding products, services and general procedures. Schedule return appointments and/or other appointments as assigned. Assures accurate appointment, demographic and insurance information is gathered to support clinical and financial needs including changes to insurance or other patient information. Provides support to physicians and consumer by coordinating their requests and satisfying their needs in one transaction. Solves routine and complex customer problems and knows where to direct customers to address specific questions. Communicates regularly with clinical staff, medical secretaries and staff within the product/service line to ensure customer and department staff needs are met. Always creates a positive first impression. Must be able to use a variety of software packages which include the Electronic Medical record, scheduling and registration systems, ABN, eligibility, document management software, and etc.

Minimum Education Required High School Diploma or GED. PC Knowledge and interpersonal, verbal, and written communication. Minimum 6 months experience in customer service or a healthcare environment. Preferred: Associates Degree and at least 1 year experience in a Patient Revenue role at OSUWMC. Experience with Windows, Excel, and Intranet/internet navigation tools as well as system content. Medical terminology, coding and third party reimbursement experience. Ability to work in multiple systems for assigned tasks, management and reporting. Strong problem-solving and presentation skills. High level of customer service skills. Able to prioritize and coordinate multiple tasks in a busy environment. Additional Information: Preferred candidate will have prior experience with scheduling patients; strong attention to detail and ability to multi-task; experience working in EPIC.

Location: Remote Location Position Type: Regular Scheduled Hours: 40 Shift: First Shift Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions. The university is an equal opportunity employer, including veterans and disability. At Ohio State, you’ll find work that inspires you. We offer roles and growth opportunities in countless fields and specialties — including a job that’s right for you.

Ohio State benefits give you options to take care of what matters most to you — and opportunities to make adjustments as your life and needs change, including:

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

As Buckeyes, we accomplish more together. No matter your role, you’ll be part of creating what people need now: pathways to education, research and health care. Working at Ohio State means you’re part of a team with a strong sense of community and an unwavering commitment to excellence — and, of course, incomparable Buckeye spirit. We bring out the best in people, help each other succeed and learn together. By joining Ohio State, you become part of a top-20 public university with one of America’s leading academic health centers. We’re a team of dedicated colleagues with access to boundless resources that support you.

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