Switchboard Operator

Hutchinson Health; Saint Louis Park (MN); On-site; USD 32,000 - 42,000; Part time

Job summary

Methodist Hospital is seeking a Switchboard Operator to join the switchboard team. This role supports patient care by routing calls, paging on-call physicians, processing codes and handling general communications. It requires quick thinking, accuracy and a calm demeanor during emergencies.

The position offers a part-time schedule (FTE .8, 32 hours/week) with an evening shift and alternating weekends, supporting a stable hospital environment and patient-focused service.

Qualifications

• Minimum 1 year of client-facing customer service experience.
• Strong multitasking, attention to detail and calmness under pressure.

Responsibilities

• Respond to calls promptly and courteously on the switchboard.
• Route calls to appropriate departments and provide information as needed.
• Page on-call physicians and process codes when required.
• Assist colleagues, patients, visitors and staff with inquiries and emergencies.

Skills

Customer service

Multitasking

Problem solving

Education

Post-secondary education

Job description

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts and alarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.

Work Schedule

FTE .8, 32 hours per week, Evening Shift, every other weekend.

Required Qualifications

• Minimum 1 year client facing customer service required.
• Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

Preferred Qualifications

• Post-secondary education preferred.
• Call center or Switchboard experience preferred.
• Knowledge of Health Care industry; eagerness to take on projects and challenges.