Switchboard Operator

HealthPartners; Saint Louis Park (MN); On-site; USD 28,000 - 41,000; Full time

Job summary

HealthPartners Methodist Hospital is seeking a Switchboard Operator to join our team and deliver prompt, courteous call handling for patient, family and staff communications.

The role routes calls to the right departments, provides essential information, pages on-call physicians, and supports emergency alert responses. Evening shift, 32 hours per week, every other weekend; prior call center or switchboard experience is preferred.

Qualifications

• Minimum 1 year client facing customer service required.
• Call center or switchboard experience preferred.
• Knowledge of health care industry beneficial.

Responsibilities

• Route calls to appropriate departments and provide patient information.
• Page on-call physicians and assist with code processing and alerts.
• Provide general assistance to colleagues, patients, and visitors.

Skills

Multitasking

Detail-oriented

Critical thinking

Problem solving

Customer service

Education

Post-secondary education preferred

Job description

• Organization Methodist Hospital, HealthPartners Enterprise
• Posting Date 10/06/2026, 08:50 PM
• Locations Methodist Hospital
• Work Schedule Evening Shift
  every other weekend
• Hours Per Week/FTE 32 hrs weekly / .8 FTE
• Job Shift Evening
• Position Type Full-time regular
• Job Category Communications
• Department Default Cost Center
• Pay Range $20.13 - $30.19 hourly
• Pay Range Statement Compensation is based on the level and requirements of the role. Pay within our ranges may also be determined by education, experience, knowledge, skills, location, and abilities as well as internal equity. Hired candidates may be eligible to receive additional compensation based on role (e.g., shift differential, bonus, sales incentive, productivity pay, etc.).
• Overtime Eligibility Status Non-Exempt
• Worker Type Employee

Job Description

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary:
Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts andalarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.

Work Schedule: FTE .8, 32 hours per week, Evening Shift, every other weekend.
Required Qualifications:

Minimum 1 year client facing customer service required.

Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

PREFERRED QUALIFICATIONS:

Post-secondary education preferred.

Call center or Switchboard experience preferred.

Knowledge of Health Care industry; eagerness to take on projects and challenges.

About Us

At HealthPartners we believe in the power of good – good deeds and good people working together. As part of our team, you’ll find an inclusive environment that encourages new ways of thinking, celebrates differences, and recognizes hard work.

We’re a nonprofit, integrated health care organization, providing health insurance in six states and high-quality care at more than 90 locations, including hospitals and clinics in Minnesota and Wisconsin. We bring together research and education through HealthPartners Institute, training medical professionals across the region and conducting innovative research that improve lives around the world.

At HealthPartners, everyone is welcome, included and valued. We’re working together to increase diversity and inclusion in our workplace, advance health equity in care and coverage, and partner with the community as advocates for change.

Benefits Designed to Support Your Total Health
As a HealthPartners colleague, we’re committed to nurturing your diverse talents, valuing your dedication, and supporting your work-life balance. We offer a comprehensive range of benefits to support every aspect of your life, including health, time off, retirement planning, and continuous learning opportunities. Our goal is to help you thrive physically, mentally, emotionally, and financially, so you can continue delivering exceptional care.

Join us in our mission to improve the health and well-being of our patients, members, and communities.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant because of race, color, sex, age, national origin, religion, sexual orientation, gender identify, status as a veteran and basis of disability or any other federal, state or local protected class.