Switchboard Operator

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

Park Nicollet Health Services in Saint Louis Park, MN, is seeking a Switchboard Operator to join our switchboard team. You will provide prompt, courteous responses to calls, route to departments, and paging on-call physicians.

The role requires at least 1 year of client-facing customer service, strong multitasking and problem‑solving skills, and calm handling of emergencies. Evening schedule, 0.8 FTE, with every other weekend.

Qualifications

• Minimum 1 year client facing customer service required.
• Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities.
• Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

Responsibilities

• Respond to calls and route to appropriate departments.
• Provide patient information and paging on-call physicians.
• Respond to emergency alerts and alarms and activate proper response.
• Assist colleagues, patients, visitors, and members.

Skills

Customer service

Multitasking

Attention to detail

Critical thinking

Education

Post-secondary education preferred

Job description

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team! Come join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

Position Summary

Responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This includes routing calls to appropriate departments, providing patient information, paging on call physicians, code processing, and related communication services. This position will effectively prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment. The Switchboard Operator will respond to emergency alerts and alarms to activate proper response, and provide general assistance to colleagues, patients, visitors, and members. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.

Work Schedule

FTE .8, 32 hours per week, Evening Shift, every other weekend.

Required Qualifications

• Minimum 1 year client facing customer service required.
• Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

PREFERRED QUALIFICATIONS

• Post-secondary education preferred.
• Call center or Switchboard experience preferred.
• Knowledge of Health Care industry; eagerness to take on projects and challenges.