Patient Communications Specialist — Evening Shift

Park Nicollet Health Services; Saint Louis Park (MN); On-site; USD 22,000 - 30,000; Full time

Job summary

Park Nicollet Health Services in Saint Louis Park, MN, is seeking a Switchboard Operator to join our switchboard team. You will provide prompt, courteous responses to calls, route to departments, and paging on-call physicians.

The role requires at least 1 year of client-facing customer service, strong multitasking and problem‑solving skills, and calm handling of emergencies. Evening schedule, 0.8 FTE, with every other weekend.

Qualifications

• Minimum 1 year client facing customer service required.
• Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities.
• Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

Responsibilities

• Respond to calls and route to appropriate departments.
• Provide patient information and paging on-call physicians.
• Respond to emergency alerts and alarms and activate proper response.
• Assist colleagues, patients, visitors, and members.

Skills

Customer service

Multitasking

Attention to detail

Critical thinking

Education

Post-secondary education preferred

Job description

Park Nicollet Health Services in Saint Louis Park, MN, is seeking a Switchboard Operator to join our switchboard team. You will provide prompt, courteous responses to calls, route to departments, and paging on-call physicians.

The role requires at least 1 year of client-facing customer service, strong multitasking and problem‑solving skills, and calm handling of emergencies. Evening schedule, 0.8 FTE, with every other weekend.