Healthcare Switchboard Operator - Evening Shift (32 hrs)

HealthPartners; Saint Louis Park (MN); On-site; USD 28,000 - 41,000; Full time

Job summary

HealthPartners Methodist Hospital is seeking a Switchboard Operator to join our team and deliver prompt, courteous call handling for patient, family and staff communications.

The role routes calls to the right departments, provides essential information, pages on-call physicians, and supports emergency alert responses. Evening shift, 32 hours per week, every other weekend; prior call center or switchboard experience is preferred.

Qualifications

• Minimum 1 year client facing customer service required.
• Call center or switchboard experience preferred.
• Knowledge of health care industry beneficial.

Responsibilities

• Route calls to appropriate departments and provide patient information.
• Page on-call physicians and assist with code processing and alerts.
• Provide general assistance to colleagues, patients, and visitors.

Skills

Multitasking

Detail-oriented

Critical thinking

Problem solving

Customer service

Education

Post-secondary education preferred

Job description

HealthPartners Methodist Hospital is seeking a Switchboard Operator to join our team and deliver prompt, courteous call handling for patient, family and staff communications.

The role routes calls to the right departments, provides essential information, pages on-call physicians, and supports emergency alert responses. Evening shift, 32 hours per week, every other weekend; prior call center or switchboard experience is preferred.