Switchboard Operator

HealthPartners; Minnesota; Hybrid; USD 34,000 - 44,000; Full time

Benefits offered by this job

Health insurance

Retirement program

Tuition reimbursement

Job summary

HealthPartners is seeking a Switchboard Operator to join our switchboard team. The role focuses on prompt, courteous response to calls, routing to departments, paging on-call physicians, and code processing to support patient care.

Requirements include at least 1 year of client-facing customer service experience, strong multitasking and problem-solving abilities, and the ability to remain composed in emergencies. Post-secondary education and prior call center experience are preferred.

Qualifications

• Minimum 1 year client facing customer service experience.
• Demonstrates multitasking, detail orientation, critical thinking and problem solving in emergencies.

Responsibilities

• Route calls to appropriate departments and provide patient information.
• Page on-call physicians and handle code processing and related communications.
• Prioritize a wide range of routine, public service and emergency calls.
• Respond to emergency alerts and alarms to initiate proper response.
• Provide general assistance to colleagues, patients, visitors and members.

Skills

Customer service

Multitasking

Attention to detail

Critical thinking

Problem solving

Emotional composure

Education

Post-secondary education

Job description

Methodist Hospital is looking to hire a Switchboard Operator to join our switchboard team!

Join us as a Partner for Good and help us make an impact on the care and experience that our patients and their families receive every day.

The Switchboard Operator is responsible for providing prompt, courteous and effective response to all calls into Park Nicollet Health Services through the Switchboard. This colleague must be a strong multi-tasker, problem solver, possess critical thinking skills and be detail oriented.

This includes:

• Routing calls to appropriate departments.
• Providing patient information, paging on call physicians, code processing, and related communication services.
• Prioritize response to a wide variety of routine, public service and emergency support calls, requiring various problem-solving techniques and judgment.
• Respond to emergency alerts andalarms to activate proper response.
• Provide general assistance to colleagues, patients, visitors, and members.

Work Schedule:

FTE: 1.0 (40 hrs. weekly), Day/Evening Shift

Required Qualifications:

• Minimum 1 year client facing customer service required.
• Highly skilled in multitasking, detail-oriented, and possesses strong critical thinking and problem-solving abilities. Demonstrates excellent customer service skills and maintains emotional composure during emergencies.

PREFERRED QUALIFICATIONS:

• Post-secondary education.
• Call center or Switchboard experience.
• Knowledge of Health Care industry; eagerness to take on projects and challenges.

Benefits:

Park Nicollet offers a competitive benefits package (for eligible positions) that includes medical insurance, dental insurance, a retirement program, time away from work, insurance options, tuition reimbursement, an employee assistance program, onsite clinic and much more!