Swim School Operations Leader

Goldfish Swim School MFO; Phoenix (AZ); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Bonus based on performance

Dental insurance

Job summary

Goldfish Swim School is seeking a General Manager to oversee daily operations, staffing, pool and cash management, and customer service. You will lead sales, retail, and private party operations, ensuring safety and high standards across the facility.

Ideal candidates have experience in youth-focused operations, strong leadership, and a background in management. The role offers growth opportunities and a dynamic, team-oriented environment.

Qualifications

• Ability to work with children is essential.
• Excellent interpersonal communication and organizational skills required.
• Must pass background examinations (included with training).
• Bachelor’s degree preferred; HS diploma acceptable with experience.

Responsibilities

• Direct daily operations per GSS SOPs.
• Manage staff to ensure productivity, performance and satisfaction.
• Train aquatics department for quality swim instruction and scheduling.
• Provide sales and marketing training to qualified staff.
• Oversee retail and vending departments pricing and mix of products.
• Train and supervise private party staff and events.
• Develop familiarity with Links software for bookings and reporting.
• Oversee pool operations to maintain safety and sanitary standards.
• Lead employee engagement activities to boost morale.
• Implement Emergency Action Plan and safety procedures; train staff.
• Maintain current certifications and professional knowledge.
• Schedule staff and manage payroll.
• Fulfills other duties as assigned by the Employer.

Skills

Ability to work with children

Interpersonal communication

Organizational skills

Background checks

Education

HS diploma or GED

Bachelor’s degree in business/communications

3–5 years management experience

Job description

Goldfish Swim School is seeking a General Manager to oversee daily operations, staffing, pool and cash management, and customer service. You will lead sales, retail, and private party operations, ensuring safety and high standards across the facility.

Ideal candidates have experience in youth-focused operations, strong leadership, and a background in management. The role offers growth opportunities and a dynamic, team-oriented environment.