Aquatics Operations Manager — Growth & Leadership

Goldfish Swim School; Wilmington (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Leadership roles

Flexible hours

Great pay

Valuable work experience

Increased social opportunities

Future references/referrals

Job summary

Goldfish Swim School is seeking an Assistant General Manager to oversee daily operations, staff, and customer service. You will help manage staffing, scheduling, safety, and store operations to ensure exceptional experiences for members and families.

The role emphasizes leadership, training, and coordinating a cross-functional team. Advancement opportunities exist as the rapidly growing franchise expands its Wilmington location.

Qualifications

• High school diploma or GED required; bachelor's degree preferred.
• Experience in youth sports, childcare, or lifeguard roles is a plus.
• Minimum of 2 years of management experience preferred.

Responsibilities

• Direct daily operations to ensure school runs per Goldfish Swim School SOPs.
• Assist General Manager and department managers with daily tasks.
• Lead the GSS staff to maintain high productivity and positive employee satisfaction.
• Train aquatics staff to provide superior swim instruction and scheduling.
• Provide sales and marketing training to qualified staff.
• Oversee retail and vending department pricing and product mix.
• Train private party staff to uphold GSS SOPs.
• Develop proficiency in GSS software for bookings and reporting.
• Maintain safe, sanitary pool operations and EAP compliance.
• Initiate and oversee employee events to boost morale.
• Ensure current certifications are up-to-date.

Skills

Interpersonal communication

Organizational skills

Background check clearance

Leadership

Education

High school diploma or GED

Bachelor's degree or higher

Job description

Goldfish Swim School is seeking an Assistant General Manager to oversee daily operations, staff, and customer service. You will help manage staffing, scheduling, safety, and store operations to ensure exceptional experiences for members and families.

The role emphasizes leadership, training, and coordinating a cross-functional team. Advancement opportunities exist as the rapidly growing franchise expands its Wilmington location.