Swim School General Manager: Ops Lead & Team Growth

Rise Arboretum, Inc.; Missouri; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Bonus

Medical after 90 days

Paid vacation

Job summary

Big Blue Swim School is seeking a General Manager to oversee ongoing operations in Warminster, PA. You will lead facility maintenance, front-desk service, lesson quality, staff training and performance, while fostering a strong community around our brand.

The role requires a proven track record in managing large teams, driving revenue growth, and delivering exceptional customer experiences. Weekend availability and a proactive leadership style are essential.

Qualifications

• Bachelor's degree preferred but not required.
• Business and financial acumen.
• 5+ years in aquatics.
• Must have a proven track record of achieving sales targets and driving revenue growth.
• Technology savvy. Proficient in MS Excel, Canva and willing to learn other internal applications.
• Pass background check.
• LG and CPO certifications.

Responsibilities

• Hire, onboard, and train new staff according to Big Blue Swim School curriculum.
• Create and adjust staff schedule based on business need.
• Manage performance of direct reports and provide coaching for improvements.
• Ensure efficient building operations including cleanliness, water quality, and pump room operations.
• Direct staff in daily monitoring and review of student progress, checkbox completion, and appropriate move-ups.
• Problem solves facility issues and customer concerns in a professional manner.
• Oversee regular and effective parent/customer communication to ensure positive interactions and appropriate status updates.
• Ensure teachers are adhering to Big Blue Swim School principles and curriculum.
• Conduct performance reviews and recommend incentives.
• Manage compliance with safety procedures and required certifications.
• Monitor and request inventory and supplies as needed.
• Direct front desk activities and customer interactions.
• Plan and communicate event schedule including trainings and employee events.
• Significant previous management experience including leading large teams.

Skills

Leadership

Communication skills

Team management

Sales leadership

Customer focus

Education

Bachelor's degree preferred

Tools

MS Excel

Canva

Job description

Big Blue Swim School is seeking a General Manager to oversee ongoing operations in Warminster, PA. You will lead facility maintenance, front-desk service, lesson quality, staff training and performance, while fostering a strong community around our brand.

The role requires a proven track record in managing large teams, driving revenue growth, and delivering exceptional customer experiences. Weekend availability and a proactive leadership style are essential.