General Manager - Aquatics

Big Blue Swim School; Warminster Township (Bucks County); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay & bonus

Medical after 90 days

Paid vacation

Job summary

Big Blue Swim School in Warminster, PA is seeking a General Manager to lead daily operations, staff development, and guest experience. You will ensure high-quality lessons, safe facility operations, and strong community engagement.

The ideal candidate has 5+ years in aquatics, a proven sales growth track record, and solid financial acumen. A Bachelor’s degree is preferred; LG and CPO certifications are a plus, with a hands-on leadership style.

Qualifications

• Bachelor's degree preferred but not required.
• Business and financial acumen.
• 5+ years in aquatics.
• Proven track record of achieving sales targets and driving revenue growth.
• Technology savvy; proficient in MS Excel, Canva and willing to learn internal applications.
• Pass background check.
• LG and CPO certifications.

Responsibilities

• Hire, onboard, and train new staff according to Big Blue Swim School curriculum.
• Create and adjust staff schedule based on business need.
• Manage performance of direct reports and provide coaching for improvements.
• Ensure efficient building operations including cleanliness, water quality, and pump room operations.
• Direct staff in daily monitoring and review of student progress and class moves.
• Address customer concerns professionally and maintain positive interactions.
• Oversee front desk activities and customer interactions.
• Plan and communicate event schedules including trainings and employee events.
• Conduct performance reviews and recommend incentives.
• Ensure compliance with safety procedures and required certifications.

Skills

Sales leadership

Communication skills

Team management

Customer service

Critical thinking

Education

Bachelor's degree preferred

LG certification

CPO certification

5+ years in aquatics

Tools

MS Excel

Canva

Job description

About Us

Big Blue Swim School is a medium business in Warminster, PA. We are professional, agile, professional and our goal is to Big Blue Swim School is a fast-growing, mission-driven company that aims to show kids they can do anything by unlocking their full potential in the water. We are hiring for a General Manager to oversee ongoing operations in the Warminster PA area. The General Manager position will have continuous training, opportunities for growth, and the ability to manage a dominant brand. The General Manager is the senior site leader responsible for thorough knowledge of all processes and procedures pertaining to facility maintenance and operations, front-desk customer service, lesson quality, staff training and performance. This role ensures every function of the Big Blue facility is operating in a superior, professional, and fun manner. The ideal candidate will be an excellent team player, have great communication skills, and driven to succeed within the company.

About Us

Big Blue Swim School is a medium business in Warminster, PA. We are professional, agile, professional and our goal is to Big Blue Swim School is a fast-growing, mission-driven company that aims to show kids they can do anything by unlocking their full potential in the water. We are hiring for a General Manager to oversee ongoing operations in the Warminster PA area. The General Manager position will have continuous training, opportunities for growth, and the ability to manage a dominant brand. The General Manager is the senior site leader responsible for thorough knowledge of all processes and procedures pertaining to facility maintenance and operations, front-desk customer service, lesson quality, staff training and performance. This role ensures every function of the Big Blue facility is operating in a superior, professional, and fun manner. The ideal candidate will be an excellent team player, have great communication skills, and driven to succeed within the company.

Responsibilities

• Hire, onboard, and train new staff according to Big Blue Swim School curriculum
• Create and adjust staff schedule based on business need
• Manage performance of direct reports and provide coaching for improvements
• Ensure efficient building operations including cleanliness, water quality, and pump room operations
• Direct staff in daily monitoring and review of student progress, checkbox completion, and appropriate move-ups
• Problem solves facility issues and customer concerns in a professional
• Oversee regular and effective parent/customer communication to ensure positive interactions and appropriate status updates
• Ensure teachers are adhering to Big Blue Swim School principles and curriculum
• Conduct performance reviews and recommend incentives
• Manage compliance with safety procedures and required certifications
• Monitor and request inventory and supplies as needed
• Direct front desk activities and customer interactions
• Plan and communicate event schedule including trainings and employee events
• Significant previous management experience including leading large teams
• Ability to provide high level service and create a strong sense of community for customer base
• Strong critical thinking skills and proactive approach to problem solving
• . Other duties as assigned

Minimum Qualifications

• Bachelor's degree preferred but not required
• Business and financial acumen
• 5+ years in aquatics
• Must have a proven track record of achieving sales targets and driving revenue growth
• Technology savvy. Profession in MS Excel, Canva and willing to learn other internal applications
• Pass background check
• LG and CPO certifications

Location:

Warminster, PA

Working hours:

day and/or evening based on class schedule including weekend

Benefits:

competitive pay salary and bonus, medical active after 90 days, paid vacation