General Manager - Aquatics

Rise Arboretum, Inc.; Missouri; On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Bonus

Medical after 90 days

Paid vacation

Job summary

Big Blue Swim School is seeking a General Manager to oversee ongoing operations in Warminster, PA. You will lead facility maintenance, front-desk service, lesson quality, staff training and performance, while fostering a strong community around our brand.

The role requires a proven track record in managing large teams, driving revenue growth, and delivering exceptional customer experiences. Weekend availability and a proactive leadership style are essential.

Qualifications

• Bachelor's degree preferred but not required.
• Business and financial acumen.
• 5+ years in aquatics.
• Must have a proven track record of achieving sales targets and driving revenue growth.
• Technology savvy. Proficient in MS Excel, Canva and willing to learn other internal applications.
• Pass background check.
• LG and CPO certifications.

Responsibilities

• Hire, onboard, and train new staff according to Big Blue Swim School curriculum.
• Create and adjust staff schedule based on business need.
• Manage performance of direct reports and provide coaching for improvements.
• Ensure efficient building operations including cleanliness, water quality, and pump room operations.
• Direct staff in daily monitoring and review of student progress, checkbox completion, and appropriate move-ups.
• Problem solves facility issues and customer concerns in a professional manner.
• Oversee regular and effective parent/customer communication to ensure positive interactions and appropriate status updates.
• Ensure teachers are adhering to Big Blue Swim School principles and curriculum.
• Conduct performance reviews and recommend incentives.
• Manage compliance with safety procedures and required certifications.
• Monitor and request inventory and supplies as needed.
• Direct front desk activities and customer interactions.
• Plan and communicate event schedule including trainings and employee events.
• Significant previous management experience including leading large teams.

Skills

Leadership

Communication skills

Team management

Sales leadership

Customer focus

Education

Bachelor's degree preferred

Tools

MS Excel

Canva

Job description

About Us

Big Blue Swim School is a medium business in Warminster, PA. We are professional, agile, professional and our goal is to Big Blue Swim School is a fast-growing, mission-driven company that aims to show kids they can do anything by unlocking their full potential in the water. We are hiring for a General Manager to oversee ongoing operations in the Warminster PA area. The General Manager position will have continuous training, opportunities for growth, and the ability to manage a dominant brand. The General Manager is the senior site leader responsible for thorough knowledge of all processes and procedures pertaining to facility maintenance and operations, front-desk customer service, lesson quality, staff training and performance. This role ensures every function of the Big Blue facility is operating in a superior, professional, and fun manner. The ideal candidate will be an excellent team player, have great communication skills, and driven to succeed within the company.

About Us

Big Blue Swim School is a medium business in Warminster, PA. We are professional, agile, professional and our goal is to Big Blue Swim School is a fast-growing, mission-driven company that aims to show kids they can do anything by unlocking their full potential in the water. We are hiring for a General Manager to oversee ongoing operations in the Warminster PA area. The General Manager position will have continuous training, opportunities for growth, and the ability to manage a dominant brand. The General Manager is the senior site leader responsible for thorough knowledge of all processes and procedures pertaining to facility maintenance and operations, front-desk customer service, lesson quality, staff training and performance. This role ensures every function of the Big Blue facility is operating in a superior, professional, and fun manner. The ideal candidate will be an excellent team player, have great communication skills, and driven to succeed within the company.

Responsibilities

• Hire, onboard, and train new staff according to Big Blue Swim School curriculum
• Create and adjust staff schedule based on business need
• Manage performance of direct reports and provide coaching for improvements
• Ensure efficient building operations including cleanliness, water quality, and pump room operations
• Direct staff in daily monitoring and review of student progress, checkbox completion, and appropriate move-ups
• Problem solves facility issues and customer concerns in a professional
• Oversee regular and effective parent/customer communication to ensure positive interactions and appropriate status updates
• Ensure teachers are adhering to Big Blue Swim School principles and curriculum
• Conduct performance reviews and recommend incentives
• Manage compliance with safety procedures and required certifications
• Monitor and request inventory and supplies as needed
• Direct front desk activities and customer interactions
• Plan and communicate event schedule including trainings and employee events
• Significant previous management experience including leading large teams
• Ability to provide high level service and create a strong sense of community for customer base
• Strong critical thinking skills and proactive approach to problem solving
• . Other duties as assigned

Minimum Qualifications

• Bachelor's degree preferred but not required
• Business and financial acumen
• 5+ years in aquatics
• Must have a proven track record of achieving sales targets and driving revenue growth
• Technology savvy. Profession in MS Excel, Canva and willing to learn other internal applications
• Pass background check
• LG and CPO certifications

Location

Warminster, PA

Working hours

day and/or evening based on class schedule including weekend

Benefits

• c ompetitive pay salary and bonus
• medical active after 90 days
• paid vacation