Aquatics General Manager — Lead Operations & Student Growth

Big Blue Swim School - Watchung; Warminster Township (Bucks County); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Bonus potential

Job summary

Big Blue Swim School in Warminster, PA is seeking a General Manager to oversee operations at the Warminster site. You will lead staff, manage day-to-day facilities, ensure safety, and drive student progress while delivering outstanding service in a fun, kid-focused environment.

The ideal candidate has 5+ years in aquatics, strong leadership and sales experience, and a track record of achieving revenue growth. This full-time role offers health benefits, paid time off, and growth opportunities.

Qualifications

• Bachelor's degree preferred but not required.
• Business and financial acumen.
• 5+ years in aquatics.
• Proven track record of achieving sales targets and driving revenue growth.
• Technology savvy; proficient in MS Excel, Canva, and willing to learn internal applications.
• Pass background check.
• LG and CPO certifications.

Responsibilities

• Hire, onboard, and train new staff according to Big Blue Swim School curriculum.
• Create and adjust staff schedule based on business need.
• Manage performance of direct reports and provide coaching for improvements.
• Ensure efficient building operations including cleanliness, water quality, and pump room operations.
• Direct staff in daily monitoring and review of student progress, checkbox completion, and appropriate move-ups.
• Problem solves facility issues and customer concerns in a professional manner.
• Oversee regular and effective parent/customer communication to ensure positive interactions and status updates.
• Ensure teachers adhere to Big Blue Swim School principles and curriculum.
• Conduct performance reviews and recommend incentives.
• Manage compliance with safety procedures and required certifications.
• Monitor and request inventory and supplies as needed.
• Direct front desk activities and customer interactions.
• Plan and communicate event schedule including trainings and employee events.
• Significant previous management experience including leading large teams.
• Ability to provide high level service and create a strong sense of community for customer base.
• Strong critical thinking skills and proactive approach to problem solving.
• Other duties as assigned.

Job description

Big Blue Swim School in Warminster, PA is seeking a General Manager to oversee operations at the Warminster site. You will lead staff, manage day-to-day facilities, ensure safety, and drive student progress while delivering outstanding service in a fun, kid-focused environment.

The ideal candidate has 5+ years in aquatics, strong leadership and sales experience, and a track record of achieving revenue growth. This full-time role offers health benefits, paid time off, and growth opportunities.