Swedish Speaking Technical Support Advisor

Employers from Greece; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Hotel relocation support

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

And Much More...

Job summary

Patrique Mercier Recruitment By Nellie in the United States seeks a Swedish-speaking Technical Support Advisor with a solid technical background and passion for exceptional customer service. You will assist Swedish-speaking clients via phone, email, and chat, resolving issues and guiding product usage.

Responsibilities include diagnosing technical problems, maintaining CRM records, and collaborating with product and engineering teams to resolve complex issues.

Qualifications

• Fluency in Swedish and English, both written and spoken.
• Prior experience in technical support or customer service is desirable.
• Strong technical aptitude and troubleshooting skills.
• Exceptional attention to detail and critical thinking abilities.
• Strong verbal and written communication with focus on customer experience.
• Experience with CRM systems and remote support tools is advantageous.
• Ability to work independently and in a team environment.

Responsibilities

• Provide high-quality technical support to Swedish-speaking customers via phone, email, and chat.
• Diagnose and resolve technical issues to ensure a great customer experience.
• Guide customers on product usage and best practices.
• Maintain accurate records of customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to expand and resolve complex issues.
• Ensure customer satisfaction through follow-ups and issue resolution.
• Stay updated on product developments and industry trends to enhance support services.

Skills

Swedish language

English language

Technical support

CRM experience

Remote support tools

Team communication

Troubleshooting

Attention to detail

Customer service

Tools

CRM systems

Remote support tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is a prominent recruitment agency recognized for connecting talented professionals with leading organizations. We are pleased to offer an exciting opportunity for a Swedish Speaking Technical Support Advisor to join our exceptional customer service team. This role is ideal for individuals who have a solid technical background and a passion for delivering outstanding support to Swedish-speaking clients.

Responsibilities

• Provide high-quality technical support to Swedish-speaking customers through phone, email, and chat channels.
• Diagnose and resolve technical issues to ensure a great customer experience.
• Guide customers on product usage and best practices.
• Maintain accurate records of customer interactions and resolutions in our CRM system.
• Collaborate with product and engineering teams to expand and resolve complex issues.
• Ensure customer satisfaction through follow-ups and issue resolution.
• Stay updated on product developments and industry trends to enhance support services.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Prior experience in technical support or a customer service role is highly desirable.
• Strong technical aptitude and troubleshooting skills.
• Exceptional attention to detail and critical thinking abilities.
• Strong verbal and written communication skills with a focus on the customer experience.
• Experience with CRM systems and remote support tools is advantageous.
• Ability to work effectively both independently and within a team environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...