Swedish Speaking Service Desk Analyst

Employers from Greece; United States; Remote; USD 52,000 - 68,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Relocation package

Health insurance

Two extra salaries

Fully paid training

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Service Desk Analyst to support Swedish-speaking clients and resolve technical issues with strong customer service. Expect professional communication with ITSM tooling, and a focus on quick, effective problem solving.

The role offers a competitive salary, monthly bonus, fully paid training, and a relocation package including flight, airport transfer, and hotel, along with health insurance and other benefits.

Qualifications

• Fluency in Swedish and English with strong written and verbal skills.
• Experience in service desk or technical support preferred.
• Ability to analyze and resolve technical issues.
• Customer service mindset with client focus.

Responsibilities

• Be the first contact for Swedish-speaking clients via phone, email, chat.
• Diagnose and resolve hardware, software, and IT service issues.
• Document interactions and resolutions in the service desk system.
• Help users understand product features for a smooth experience.
• Escalate complex issues to other IT teams and track outcomes.
• Follow up to ensure issues are resolved and customers are satisfied.
• Stay informed about new technologies and offerings.

Skills

Swedish language

English language

Customer service

Problem solving

Prioritization under pressure

Tools

ITSM tools

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to offer a unique opportunity for a Swedish Speaking Service Desk Analyst. In this role, you will be the primary support for our Swedish-speaking clients, dedicated to resolving technical issues and providing exceptional customer service. Your ability to communicate effectively and troubleshoot efficiently will be key to ensuring our clients receive the best support possible.

Responsibilities

• Act as the initial point of contact for inquiries from Swedish-speaking clients, engaging through various channels such as phone, email, and chat.
• Diagnose and resolve a range of technical issues involving hardware, software, and IT services.
• Document all interactions and resolutions in the service desk system with attention to detail.
• Assist clients in understanding and navigating product functionalities, ensuring a smooth user experience.
• Work closely with other IT teams to escalad and expedite resolutions for complex issues.
• Conduct follow-up communications with clients to confirm issues are fully resolved and satisfaction has been achieved.
• Stay informed about new technologies and service offerings to provide knowledgeable support.

Requirements

• Fluency in Swedish and English, with strong written and verbal communication skills.
• Previous experience in a service desk or technical support environment is preferred.
• Exceptional problem-solving skills and the ability to analyze technical issues effectively.
• A strong commitment to customer service and client satisfaction.
• Experience with IT service management tools and platforms is a plus.
• Ability to prioritize tasks and work under pressure in a dynamic environment.
• A proactive attitude towards learning and adapting to new technologies and workflows.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...