Swedish Speaking Tier 1 Support Agent

Employers from Greece; United States; Remote; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Performance bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries per year

And more benefits

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Tier 1 Support Agent in the United States. The role focuses on delivering excellent customer service to Swedish-speaking clients, handling inquiries via phone, email, and chat, and guiding users through product features.

The candidate should excel in a fast-paced setting and have experience with CRM and ticketing systems. Benefits include relocation assistance, fully paid training, and a competitive monthly salary with a

Qualifications

• Fluency in Swedish and English with strong verbal and written communication skills.
• Previous experience in customer service or support roles is preferred.
• Capable of performing well in a fast-paced environment.
• Experience with support ticketing systems and CRM tools is an advantage.

Responsibilities

• Respond to inquiries from Swedish-speaking clients via phone, email, and chat with professionalism and empathy.
• Troubleshoot basic technical issues and escalate when needed.
• Communicate clear information about products, services, and policies.
• Document interactions and resolutions in the support system.
• Guide customers in using product features and provide helpful tips.
• Collaborate with teammates to improve service quality and satisfaction.
• Stay updated on products and industry trends to provide informed assistance.

Skills

Swedish language proficiency

English language proficiency

Customer service experience

Problem solving

Multitasking

CRM tools

Ticketing systems

Tools

CRM tools

Support ticketing systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is excited to welcome applications for the position of Swedish Speaking Tier 1 Support Agent. This role is tailored for individuals who are dedicated to providing excellent customer service while engaging with our Swedish-speaking clients. As a Tier 1 Support Agent, you will be responsible for providing essential support and ensuring a positive customer experience.

Responsibilities

• Respond to inquiries from Swedish-speaking clients via phone, email, and chat with a focus on professionalism and empathy.
• Troubleshoot fundamental technical issues, providing effective solutions or escalating issues as needed.
• Communicate clear and accurate information about products, services, and company policies to clients.
• Document interactions and resolutions thoroughly in the support management system.
• Guide customers in utilizing product features and provide useful tips to enhance their experience.
• Collaborate with other team members to foster improvements in service quality and customer satisfaction.
• Maintain knowledge of company products, updates, and industry trends to deliver informed assistance.

Requirements

• Fluency in Swedish and English, with strong verbal and written communication skills.
• Previous experience in customer service or support roles is preferred.
• Strong problem-solving abilities and a customer-first attitude.
• Capability to perform well in a fast-paced and dynamic environment.
• Experience with support ticketing systems and CRM tools is an advantage.
• Detail-oriented and skilled at multitasking.
• A proactive approach to customer service and a passion for aiding clients.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...