Swedish Speaking Online Platform Support Agent

Employers from Greece; United States; Remote; USD 39,000 - 73,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package

Health Insurance

Private Health Insurance

Two extra salaries per year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Swedish Speaking Online Platform Support Agent in the United States. You will assist Swedish-speaking users through email, live chat, and phone, resolve account and platform issues, and guide users to maximize platform features.

You will document interactions in the CRM and collaborate with teams to surface trends. Fluency in Swedish and English, plus prior online customer support experience, are required.

Qualifications

• Fluent in Swedish and English with strong written and verbal communication skills.
• Background in customer support or technical assistance, especially in an online setting.
• Good understanding of online platforms and their functionalities.
• Demonstrated problem-solving abilities and a customer-first mindset.
• Excellent communication and interpersonal skills.
• Experience using CRM software and support tools is an advantage.
• Ability to work independently and manage time effectively in a busy environment.

Responsibilities

• Deliver high-quality support to Swedish-speaking users via email, live chat, and phone.
• Diagnose and resolve customer issues related to account management and platform functionality.
• Educate users on navigating the platform and utilizing its features.
• Document customer interactions and solutions in the CRM system.
• Collaborate with other teams to surface trends in user issues and recommend enhancements.
• Stay informed about new features and updates to ensure accurate guidance.
• Follow up with users to ensure issues are resolved and satisfaction is achieved.

Skills

Swedish language

English language

Customer support

CRM software

Tools

CRM software

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is happy to present an exciting opportunity for a Swedish Speaking Online Platform Support Agent. This role is designed for candidates who are passionate about providing exceptional support for users of our online platform. Join our team to help enhance user experience through effective communication and problem-solving!

Responsibilities

• Deliver high-quality support to Swedish-speaking users via various channels including email, live chat, and phone, addressing any questions or issues they face with the platform.
• Diagnose and resolve customer issues related to account management and platform functionality promptly.
• Educate users on navigating the platform and utilizing its features to their fullest potential.
• Document customer interactions and solutions meticulously in our CRM system to maintain service quality.
• Collaborate with other teams to surface trends in user issues and recommend enhancements to the platform.
• Stay informed about new features and updates to ensure accurate guidance and support.
• Follow up with users to ensure issues are resolved and satisfaction is achieved.

Requirements

• Fluent in Swedish and English, with strong written and verbal communication skills.
• Background in customer support or technical assistance, especially in an online setting.
• Good understanding of online platforms and their functionalities.
• Demonstrated problem-solving abilities and a customer-first mindset.
• Excellent communication and interpersonal skills.
• Experience using CRM software and support tools is an advantage.
• Ability to work independently and manage time effectively in a busy environment.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...