Swedish Speaking Multilingual Support Representative

Employers from Greece; United States; Remote; USD 33,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Fully Paid Training

Relocation package (Flight, Transfer,

Health insurance

Private health insurance

2 extra salaries per year

And More...

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Multilingual Support Representative to deliver exceptional customer service across Swedish and additional languages. You will handle inquiries via phone, email, and chat, solving issues and logging interactions in the CRM system.

Ideal candidates are fluent in Swedish and another language, with strong communication skills and a proactive approach to problem-solving.

Qualifications

• Fluency in Swedish and at least one additional language.
• Previous customer service experience is advantageous.
• Strong communication and interpersonal skills are essential.
• Excellent problem-solving with proactive service approach.
• Ability to prioritise tasks and manage time in a dynamic environment.

Responsibilities

• Provide support to clients in Swedish and other languages via phone, email, and chat.
• Assist customers with inquiries, product questions, and troubleshoot issues.
• Address customer complaints professionally and with a solutions mindset.
• Document all interactions in the CRM system for tracking.
• Collaborate with team members and other departments for a seamless experience.
• Engage in continuous training to improve product knowledge and service delivery.

Skills

Swedish fluency

Other languages

Customer service

Communication skills

Problem solving

CRM familiarity

MS Office

Tools

CRM software

Microsoft Office

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is thrilled to present an opportunity for a Swedish Speaking Multilingual Support Representative. This role offers a chance for driven individuals to leverage their language skills while providing top-notch support to a diverse clientele.

Responsibilities

• Provide exceptional support to clients in Swedish and other languages via phone, email, and chat.
• Assist customers with inquiries, product-related questions, and troubleshoot issues effectively.
• Address customer complaints with professionalism and a solutions-oriented mindset.
• Accurately document all customer interactions in the CRM system for reference and tracking.
• Collaborate closely with team members and other departments to ensure a seamless customer experience.
• Engage in continuous training to improve product knowledge and service delivery skills.
• Contribute suggestions for improving service processes and enhancing customer satisfaction.

Requirements

• Fluency in Swedish and at least one additional language (English, Finnish, Danish, etc.), both written and spoken.
• Previous experience in customer service or a related field is advantageous.
• Strong communication and interpersonal skills are a must.
• Excellent problem-solving capabilities with a proactive approach to customer service.
• Ability to prioritize tasks and manage time efficiently in a dynamic work environment.
• Proficiency in customer support software and Microsoft Office tools.
• Enthusiastic, flexible, and dedicated to providing outstanding customer experiences.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...