Remote Norwegian-Speaking Customer Support & Onboarding

Confidential; United States; Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

25 days annual leave

Giving Day

5% employer pension contribution

Medicash healthcare

Cycle to Work

Employee benefits portal

Enhanced parental leave

Life assurance

LinkedIn Learning licence

Job summary

Confidential is seeking a Norwegian speaking Customer Support Representative to join an established international business on a fully remote basis. The role encompasses customer service, account management, onboarding, renewals and sales support for contractor accounts, with you as the main contact to ensure registration, compliance and renewals are handled smoothly.

Applicants must be based in the UK and fluent in both English and Norwegian, with experience in customer support and a contact

Qualifications

• Fluent in English and Norwegian (reading, writing and speaking).
• Based in the UK.
• At least 2 years' experience in customer support or customer service.
• At least 1 year's experience working within a contact centre environment.
• At least 1 year's work-from-home experience.
• Proficient using Microsoft 365, including Excel, Outlook, OneDrive and SharePoint.

Responsibilities

• Handle incoming and outgoing customer enquiries via phone, email and live chat.
• Support onboarding and account activation for new contractors.
• Guide customers through compliance and onboarding milestones.
• Manage a portfolio of contractor accounts and renewals.
• Identify opportunities to support customer retention and new business onboarding.
• Investigate and resolve customer queries, escalating complex issues as needed.
• Maintain accurate customer records and update account information.

Skills

English & Norwegian

Customer support

Multitasking

UK-based

Tools

Microsoft 365

Excel

Outlook

OneDrive

SharePoint

Job description

Confidential is seeking a Norwegian speaking Customer Support Representative to join an established international business on a fully remote basis. The role encompasses customer service, account management, onboarding, renewals and sales support for contractor accounts, with you as the main contact to ensure registration, compliance and renewals are handled smoothly.

Applicants must be based in the UK and fluent in both English and Norwegian, with experience in customer support and a contact