Swedish-Speaking Client Support Agent-Relocation Package Offered

AetherCore; United States; À distance; USD 34 000 - 47 000; Plein temps

Résumé du poste

Cross Border Talents is seeking a Swedish-speaking E-commerce Support Specialist for a remote role based in Portugal. The contract is full-time for 12 months, with several start dates through June and July.

You will support customers through order tracking, returns, and payment queries, ensuring a smooth shopping experience. Responsibilities include handling inquiries via phone, email, and chat, protecting data under GDPR/PCI standards, and collaborating with logistics and finance teams.

Qualifications

• C2-level Swedish and fluent English (C1).
• Strong communication and customer service skills.
• Detail-oriented mindset and problem-solving attitude.
• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).
• EU member state ID or valid residence card for Portugal.

Responsabilités

• Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.
• Communicate with customers via phone, email, and chat.
• Ensure data security in compliance with GDPR and PCI standards.
• Escalate complex cases and follow internal procedures.
• Collaborate with logistics and financial teams.

Connaissances

Swedish language

English language

Description du poste

Cross Border Talents is looking for Swedish speakers to join a great project in Portugal, for one of the most renowned tech brands!

Location: Remote in Portugal
Contract: Full-time, 12-month renewable
Start Date: several start dates through June and July

About the Brand:
Join a global leader in technology and design a brand known for its innovation, sleek hardware, and exceptional customer experience. You'll be supporting users of its e-commerce platform through every step of their order journey.

Your Role:
As a Swedish-speaking E-commerce Support Specialist, you will help customers with everything from order tracking and returns to payment queries, ensuring a seamless and satisfying shopping experience.

Your main tasks:

• Handle inquiries related to online orders: delivery, returns, refunds, and payment issues.

• Communicate with customers via phone, email, and chat.

• Ensure data security in compliance with GDPR and PCI standards.

• Escalate complex cases and follow internal procedures.

• Collaborate with logistics and financial teams.

You bring:

• C2-level Swedish and higher and fluent English (C1).

• Strong communication and customer service skills.

• Detail-oriented mindset and problem-solving attitude.

• Ability to work in rotating shifts (07:00-24:00, Mon-Sun).

• Prior experience in customer support or back-office is a plus.

• EU member state ID or a valid residence card for Portugal