Swedish Speaking E-commerce Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Paid training

Relocation package

Health insurance

Private health insurance

2 extra salaries per year

More benefits

Job summary

Patrique Mercier Recruitment FR is seeking a Swedish-speaking E-Commerce Support Specialist to deliver outstanding assistance to Swedish-speaking customers via email, chat and phone. You will handle product details, order status, returns, and payments while maintaining precise CRM records.

Ideal candidates fluent in Swedish and English, with customer service or e-commerce experience, strong communication, and a keen eye for detail.

Qualifications

• Fluency in Swedish and English (written and spoken).
• Experience in customer service or e-commerce preferred.
• Strong enthusiasm for e-commerce and online shopping trends.
• Excellent communication with a focus on high-quality service.
• Experience with CRM systems and customer support software is a plus.
• Ability to work independently in a fast-paced environment.
• Strong analytical skills and attention to detail.

Responsibilities

• Provide exceptional support to Swedish-speaking clients via email, chat, and phone.
• Assist with product inquiries, order status, returns, and payments.
• Resolve customer issues professionally and promptly.
• Manage orders accurately throughout the process.
• Stay updated on products, promotions, and company policies.
• Collaborate with other teams to improve the customer experience.
• Document customer interactions in the CRM for follow-up.

Skills

Swedish & English fluency

Customer service experience

E-commerce enthusiasm

Communication excellence

CRM software experience

Independent work in fast-paced env

Analytical skills

Tools

CRM systems

Customer support software

Job description

Patrique Mercier Recruitment FR is proud to announce a vacancy for a Swedish Speaking E-Commerce Support Specialist. This exciting position is ideal for individuals who are enthusiastic about e-commerce and fluent in Swedish. In this role, you will be key in providing outstanding support to our Swedish-speaking customers, ensuring that their online shopping experience is smooth and enjoyable.

Responsibilities

• Deliver exceptional customer support to Swedish-speaking clients through email, chat, and phone communications.
• Assist customers with inquiries related to product details, order status, returns, and payment methods.
• Effectively address and resolve customer complaints and issues with professionalism.
• Manage customer orders accurately and efficiently throughout the entire process.
• Stay updated on current product offerings, promotions, and company policies.
• Collaborate with other departments to enhance the overall customer service experience.
• Maintain detailed records of customer interactions in the CRM system for accurate follow-up.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Prior experience in customer service or e-commerce is preferred.
• Strong enthusiasm for e-commerce and familiarity with online shopping trends.
• Excellent communication skills, with a strong focus on providing the highest level of customer service.
• Experience with customer support software and CRM systems is a plus.
• Ability to work independently while managing customer inquiries in a fast-paced environment.
• Strong analytical skills and an eye for detail.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...