Swedish Speaking Email Support Specialist -Remote in Greece

Employers from Greece; United States; À distance; USD 47 000 - 74 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Monthly bonus

Fully paid training

Relocation package

Health insurance

Private health insurance

Two extra salaries per year

More benefits

Résumé du poste

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Email Support Specialist to provide exceptional customer service via email. The role emphasizes clear Swedish communication, helping Swedish-speaking clients with inquiries and timely solutions.

You will handle order inquiries, account issues, and general support while documenting interactions in the CRM and collaborating with teammates to uphold service quality. A relocation package and comprehensive benefits are offered.

Qualifications

• Fluency in Swedish and English, both written and spoken.
• Experience in email support or customer service is preferred.
• Strong written communication with a professional tone.
• Ability to manage time effectively in a remote role.
• Familiarity with CRM systems is a plus.

Responsabilités

• Respond to customer emails in Swedish with accurate product/service information.
• Assist with order inquiries and account issues.
• Troubleshoot problems and deliver timely resolutions.
• Document interactions in the CRM system.
• Collaborate with the team to maintain service quality.
• Identify recurring issues and report feedback to management.
• Stay informed about product lines and company policies.

Connaissances

Swedish language

English language

Description du poste

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to present a fantastic opportunity for a Swedish Speaking Email Support Specialist. This role is designed for individuals who are adept at providing exemplary customer service and can communicate effectively through email in Swedish. You will play a crucial role in assisting Swedish-speaking clients by addressing their inquiries and providing timely solutions.

Responsibilities

• Respond to customer emails in Swedish, ensuring accurate and detailed answers regarding products and services.
• Assist clients with order inquiries, account issues, and other general support needs.
• Troubleshoot customer problems and deliver effective resolutions or expedite them as needed.
• Document all customer interactions within the CRM system for future reference and tracking.
• Work collaboratively with team members to maintain high standards of service quality.
• Identify and report recurring issues and customer feedback to management for process improvements.
• Remain informed about product lines and company policies to provide informed assistance.

Requirements

• Fluency in Swedish and English, both written and spoken.
• Previous experience in email support or customer service roles is highly recommended.
• Strong written communication skills with a clear, professional tone.
• Excellent problem-solving skills and the ability to handle customer queries efficiently.
• Self-motivated and capable of managing time well in a remote working environment.
• Familiarity with CRM systems and email management tools is an advantage.
• Passionate about providing outstanding customer service and building strong relationships with clients.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...