Swedish Speaking Client Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Monthly bonus

Training covered

Relocation covered

Health insurance

Private health insurance

Plus two salaries

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Swedish-speaking Client Support Specialist to assist Swedish-speaking clients via phone, email, and live chat from the United States.

You will troubleshoot, document interactions in CRM, and collaborate with the team to maintain high service standards. Fluency in Swedish and English and experience in customer support are preferred; a comprehensive relocation package and health insurance are provided.

Qualifications

• Fluency in Swedish and English, both spoken and written.
• Experience in customer support or a similar role is desirable.
• Strong communication and interpersonal skills.
• Proficient in problem-solving, with a focus on customer satisfaction.
• Ability to multitask effectively in a fast-paced environment.
• Familiarity with CRM systems and standard computer software.
• Passionate about providing outstanding customer service and client support.

Responsibilities

• Provide exceptional support to Swedish-speaking clients via multiple channels, including phone, email, and live chat.
• Address customer inquiries related to products, services, and account-related issues efficiently and courteously.
• Troubleshoot customer concerns and deliver effective solutions to ensure satisfaction.
• Accurately document client interactions in the CRM system for streamlined follow-up.
• Work collaboratively with team members to maintain high service standards and enhance customer experiences.
• Identify opportunities for improving support processes and engage in discussions to optimize customer service.
• Stay updated on product offerings to provide accurate information to clients.

Skills

Swedish language

English language

Tools

CRM systems

Job description

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is delighted to announce an opening for a Swedish Speaking Client Support Specialist. This role is perfect for candidates who are driven by an enthusiasm for customer service and are ready to assist Swedish-speaking clients with their inquiries and issues in a positive and professional manner.

Responsibilities

• Provide exceptional support to Swedish-speaking clients via multiple channels, including phone, email, and live chat.
• Address customer inquiries related to products, services, and account-related issues efficiently and courteously.
• Troubleshoot customer concerns and deliver effective solutions to ensure satisfaction.
• Accurately document client interactions in the CRM system for streamlined follow-up.
• Work collaboratively with team members to maintain high service standards and enhance customer experiences.
• Identify opportunities for improving support processes and engage in discussions to optimize customer service.
• Stay updated on product offerings to provide accurate information to clients.

Requirements

• Fluency in Swedish and English, both spoken and written.
• Experience in customer support or a similar role is desirable.
• Strong communication and interpersonal skills.
• Proficient in problem-solving, with a focus on customer satisfaction.
• Ability to multitask effectively in a fast-paced environment.
• Familiarity with CRM systems and standard computer software.
• Passionate about providing outstanding customer service and client support.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...