Swedish Speaking End User Support Specialist -Remote in Greece

Employers from Greece; United States; Remote; USD 47.000 - 62.000; Vollzeit

Benefits dieser Stelle

Relocation package

Training paid

Health insurance

Private health insurance

2 extra salaries

Zusammenfassung

Patrique Mercier Recruitment FR is pleased to offer a Swedish Speaking End User Support Specialist position. You will assist Swedish-speaking clients by addressing technical queries and delivering effective solutions.

Responsibilities include providing support via phone, email, and chat; diagnosing hardware, software, and network issues; guiding users on applications and systems; and documenting all interactions for accuracy.

Qualifikationen

• Swedish and English fluency with excellent communication in writing and speaking.
• Experience in end user support or customer service is advantageous.
• Strong problem-solving skills for technical issues.

Aufgaben

• Provide Swedish end-user support via phone, email, and chat.
• Diagnose and resolve hardware, software, and network issues.
• Guide users on using applications and systems effectively.
• Document interactions and outcomes in the ticketing system.
• Collaborate with technical teams to escalate complex problems.
• Follow up with users to ensure issue resolution and satisfaction.
• Stay informed on new technologies to improve service delivery.

Kenntnisse

Swedish

English

Customer service

Communication

Multitasking

Tools

Ticketing system

Remote support tools

Jobbeschreibung

at Patrique Mercier Recruitment By Nellie

Patrique Mercier Recruitment FR is pleased to announce a remarkable opportunity for a Swedish Speaking End User Support Specialist. This role suits individuals who are enthusiastic about technology and dedicated to delivering superior support experiences. As a Swedish Speaking End User Support Specialist, you will be tasked with assisting Swedish-speaking clients by addressing their technical queries and ensuring effective solutions.

Responsibilities

• Provide exceptional support to end users in Swedish via various communication channels, including phone, email, and chat.
• Diagnose and resolve a variety of technical issues related to hardware, software, and network functionality.
• Guide users on effectively utilizing different applications and systems.
• Document all support interactions and outcomes in the ticketing system for accurate record-keeping.
• Collaborate with technical teams to escalated complex problems and recommend enhancements for support processes.
• Conduct follow-ups with users to guarantee the resolution of their issues and satisfaction with the support received.
• Stay informed on new technologies and updates to continuously improve service delivery.

Requirements

• Fluency in Swedish and English is essential, with excellent communication skills in both written and spoken formats.
• Experience in end user support or a similar customer service role is highly advantageous.
• Strong problem-solving skills and the ability to address technical issues effectively.
• Commitment to delivering outstanding customer service and a positive user experience.
• Familiarity with support ticketing systems and remote support tools is beneficial.
• Able to manage multiple priorities and work autonomously in a fast-paced environment.
• A passion for technology and a willingness to learn and adapt.

Benefits

1. Competitive Monthly Salary
2. Monthly Performance Bonus
3. Fully Paid Training
4. Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel )
5. Health Insurance
6. Private Health Insurance
7. 2 Extra Salaries Per Year
8. And Much More...