SVP & GM, AMER Services - AI-Native Delivery Leader

Salesforce; Dallas (TX); On-site; USD 393,000 - 487,000; Full time

Job summary

Salesforce is seeking a Senior Vice President / General Manager, Operating Unit Lead to steer the AMER Services portfolio, optimizing utilization, bookings, and revenue across the unit. You will partner with Sales, Marketing, and Product to design AI-native service models and scalable offerings.

Lead a high-performing team, drive multi-year transformation programs, and build industry-aligned strategies to improve customer outcomes and adoption of Salesforce products.

Qualifications

• 15+ years experience in a Services leadership position with proven quota attainment and exceptional results building, managing success, bookings, revenue and margin while growing an annual business portfolio of $250M+.
• 15+ years of work experience with deep industry expertise and knowledge of industry-specific challenges.
• 5+ years at Salesforce or in the Salesforce ecosystem with direct P&L responsibility.
• Track record in product and business model innovation – approach to create unique customer insights and convert them into replicable, scalable, profitable service offers.
• Proven success at leading transformational projects to deliver customer outcomes through technology.
• Demonstrated experience leading large-scale business or organizational transformation — e.g., operating model redesign, digital/AI transformation programs, or shifting a services business to a new delivery paradigm — with measurable outcomes.
• Hands‑on familiarity with AI and agentic technologies (e.g., generative AI, AI agents, automation platforms) and a clear point of view on how they change the economics and experience of services delivery.
• Senior leader able to operate effectively with C-level executives.
• Strong business acumen and analytical skills with the ability to think strategically as well as ability to handle details.
• Demonstrated experience leading product, marketing, and delivery teams.
• Action oriented and results driven.
• Strong organizational and management skills to manage multiple projects, responsibilities, and staff.
• Exceptional relationship-building skills demonstrated by an ability to grow and nurture relationships with internal stakeholders.
• Proven ability to influence cross-functional teams without formal authority.
• High energy and passion for the job.
• Degree or equivalent relevant experience required.

Responsibilities

• Provide industry and account-focused thought leadership and vision for the next generation of AMER Professional Services, leveraging the unique opportunities of our lead position in the market and the Cloud model.
• Champion the transition to an AI Native delivery model — reengineering delivery methods, staffing models, and offer construction to embed agentic AI and generative AI throughout the service lifecycle, and instilling an AI-first mindset across the operating unit.
• Attract top talent, and coach and develop a strong team consistent with our culture, with a focus on building AI fluency and transformation capability across the bench.
• Develop an approach to generate unique insights about our customers' unique needs as well as industry trends & sales plays (user groups, advisory councils, etc.).
• Strong collaboration internally with stakeholders in CSG, Sales, Marketing, and Product Teams to operationalize the delivery of Services by segment.
• Proven ability to influence across organizations without direct hierarchical ownership of teams.
• Recognized spokesperson and trusted advisor with customers and analysts (listening, public speaking, writing and negotiating), including on how AI is transforming customer outcomes.
• Manage the financial commitments of the operating unit, working with multiple parties, against financial and business metrics.
• Systematize the process for developing new packages and programs. Build a new delivery model for packaged services, designed from the outset around AI-augmented and AI Native delivery.
• Enable and evangelize the portfolio internally and externally, including new AI-powered offerings and delivery accelerators.
• Collaborate with our internal teams to operationalize the delivery of services for multiple sub-segments.
• Lead large-scale business transformation efforts across the operating unit, translating a future-state AI Native vision into concrete operating model, process, and talent changes.

Skills

Strategic Thinker

Talent Management

Innovate for Growth

AI-Forward Mindset

Focus on Customer Success

Builds Trust and Credibility

Lead & Adapt to Change

Courageous Communicator

Education

Degree or equivalent relevant experience

Job description

Salesforce is seeking a Senior Vice President / General Manager, Operating Unit Lead to steer the AMER Services portfolio, optimizing utilization, bookings, and revenue across the unit. You will partner with Sales, Marketing, and Product to design AI-native service models and scalable offerings.

Lead a high-performing team, drive multi-year transformation programs, and build industry-aligned strategies to improve customer outcomes and adoption of Salesforce products.