SVP, COO - Cloud Success

Ladders; Indianapolis (IN); On-site; USD 352,000 - 473,000; Full time

Benefits offered by this job

Comprehensive benefits

AI productivity tools

Growth opportunities

Supportive environment

Job summary

Ladders seeks a SVP, COO - Cloud Success to lead a global customer success organization from Indianapolis. The role shapes strategy, operating model, and execution rhythm to translate complex needs into scalable processes and measurable improvements.

You will partner with senior leaders to strengthen alignment, improve customer experiences, and accelerate enterprise transformation using AI-enabled tools and data-driven decision making.

Qualifications

• COO-level experience in sales or customer success within global organizations.
• Experience driving enterprise transformation using AI and technology.
• Strong cross-functional leadership skills in matrixed environments without direct authority.
• Ability to turn complex challenges into clear narratives and measurable outcomes.
• Experience building scalable teams and organizational structures.
• Preferred experience with enterprise CRM and data/AI technologies.
• Deep understanding of AI, automation, and evolving technology trends.

Responsibilities

• Own the strategy and roadmap for tools and processes that enhance team performance.
• Map customer experiences to identify gaps and improve onboarding and ongoing success.
• Provide actionable insights and performance metrics through analytics and dashboards.
• Build the operating system for leadership to execute strategy and drive alignment.
• Develop a communication strategy that showcases the team's impact across the organization.

Skills

COO experience

AI transformation

Cross-functional leadership

Data analytics & dashboards

Strategic roadmap

Enterprise CRM

AI technologies

Tools

Enterprise CRM

AI technologies

Job description

For our client, we are seeking a SVP, COO - Cloud Success to join the team of a leader in the Enterprise Technology space.

This senior operations leader will shape the strategy, operating model, and execution rhythm for a global customer success organization. The role will focus on translating complex business needs into scalable processes, clearer decision‑making, and measurable performance improvements. You will partner closely with senior leaders across functions to strengthen alignment, improve customer experiences, and amplify the organization’s impact.

Location: Indianapolis, IN

Compensation: $352,000 – $473,000 annually

Responsibilities

• Own the strategy and roadmap for tools and processes that enhance team performance
• Map customer experiences to identify gaps and improve onboarding and ongoing success
• Provide actionable insights and performance metrics through analytics and dashboards
• Build the operating system for leadership to execute strategy and drive alignment
• Develop a communication strategy that showcases the team's impact across the organization

Qualifications

• Proven COO experience in sales or customer success within complex, global organizations
• Experience driving enterprise transformation using AI and technology
• Strong cross‑functional leadership skills in matrixed environments without direct authority
• Ability to turn complex challenges into clear narratives and measurable outcomes
• Experience building scalable teams and organizational structures
• Preferred experience with enterprise CRM and data/AI technologies
• Deep understanding of AI, automation, and evolving technology trends

Benefits

• Comprehensive benefits and resources to support work-life balance
• Access to AI agents to enhance productivity and impact
• Opportunities for personal and professional growth
• Supportive environment to redefine potential and capabilities

Our client is an equal opportunity employer.