SVP, Cloud Success: AI-Driven Ops Leader

Ladders; Seattle (WA); On-site; USD 352,000 - 473,000; Full time

Benefits offered by this job

Comprehensive benefits and resources

Access to AI productivity tools

Growth opportunities

Job summary

Ladders is seeking a SVP, COO - Cloud Success in Seattle to guide the strategy and execution of cloud-based customer success initiatives across a global enterprise. You will own the roadmap for tools, dashboards, and processes that lift team performance and customer outcomes.

The role requires strong COO experience in high-scale environments, with a proven ability to influence across leadership and drive transformation using AI-enabled approaches.

Qualifications

• COO experience in sales or customer success in global orgs.
• Experience using AI/tech to boost productivity.
• Strong cross-functional leadership in matrixed environments.

Responsibilities

• Own the strategy and roadmap for tools and processes that enhance team performance.
• Map the customer experience to identify gaps and improve onboarding and ongoing success.
• Provide actionable insights and performance metrics through dashboards and analytics.
• Build the operating system for executing strategy and driving alignment across leadership.
• Develop a communication strategy that showcases the function's impact and value.

Skills

COO experience

AI in ops

Cross-functional leadership

Data storytelling

Scaling teams

Data AI tech

AI automation trends

Job description

Ladders is seeking a SVP, COO - Cloud Success in Seattle to guide the strategy and execution of cloud-based customer success initiatives across a global enterprise. You will own the roadmap for tools, dashboards, and processes that lift team performance and customer outcomes.

The role requires strong COO experience in high-scale environments, with a proven ability to influence across leadership and drive transformation using AI-enabled approaches.